Kristin Moyer

A member of the Gartner Blog Network

Entries Tagged as 'social networking'

Euro Crisis: What is the Connection between Hypothecation and the Future of Money?

by Kristin Moyer  |  December 20, 2011  |  Comments Off

Contributed by David Furlonger On the weekend, I read a rather alarming commentary by David Stockman European Banking System is on the Verge of Collapse. While this analysis clearly highlights the fragility of bank balance sheets, it doesn’t dig deeply into the graver issue facing the Eurozone policy makers and indeed the world –  that […]

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Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking twitter     Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Social Networking and Commercial Banking

by Kristin Moyer  |  November 20, 2009  |  Comments Off

Doug McKibben recently published a research note on social networking and commercial banking (paying Gartner clients please see “Social Networking for Commercial Banking: An Opportunity and a Challenge for Banks”). Social networking, online chat, blogs and mobile services are among the leading-edge communication and networking technology phenomenon that have become increasingly embedded in the fabric […]

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Category: operations     Tags: ,

Social Networking for Insurance Depends on a More Concrete Commitment to Achieve Business Value

by Kristin Moyer  |  October 30, 2009  |  2 Comments

Steve Leigh from the insurance team here –   I wanted to let everyone know that I along with two colleagues here at Gartner (Juergen Weiss and Stephen Forte), will be talking about social networking for insurance in our upcoming teleconference on November 6th.   It seems to me that there remain considerable questions about what […]


Category: Customer insurance social networking     Tags: , ,

Canadian Banks Carded To Little Effect

by Kristin Moyer  |  May 22, 2009  |  1 Comment

David furlonger and Stessa Cohen here… Newswires in Canada are full of the announcement from the Federal Finance Minister Jim Flaherty about changes in the rules governing credit cards:   On the surface these changes reflect some of what has already been proposed by U.S. lawmakers, ( ), but importantly are absent any limiting of […]

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Category: Customer Executive Decisions payments     Tags: , , , , , , , ,

Twitter: Going Beyond Chatter to Integrated Customer Service Tool

by Kristin Moyer  |  March 25, 2009  |  3 Comments

Hi there – Alistair Newton and Stessa Cohen here. We were interested in the announcement this week by that they were to offer a module of their CRM based software tools focused on allowing institutions to better track “conversations ” taking place within the Twitter community. This launch will form part of their Service […]


Category: Customer operations     Tags: , , , , , , , , , , ,

SXSW: Consumers want to know how to budget, manage money

by Kristin Moyer  |  March 16, 2009  |  1 Comment

Stessa Cohen here. I’m in Austin (Texas) today, moderating a panel Finance 2.0 – online personal finance management.  Panel includes Mint, SmartyPig, Billeo, and Keeping Nickels.  My initial impression: consumers, even bleeding edge early technology adopters, are hungry for help, information, advice about how to get a hold of their personal finances. How do I […]

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Category: Customer     Tags: , ,

World Economic Forum: Financial Services Tech Pioneers are in Social Networking and Mobile

by Kristin Moyer  |  December 4, 2008  |  2 Comments

The World Economic Forum held in Davos, Switzerland announced 34 Technology Pioneers today. The WEF defines a “technology pioneer”: To be selected as a Technology Pioneer, a company must be involved in the development of life-changing technology innovation and have potential for long-term impact on business and society. In addition, it must demonstrate visionary leadership, […]


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Is this your Approach to P2P Lending? Bad Idea…

by Kristin Moyer  |  November 20, 2008  |  2 Comments

Is this your approach to peer-to-peer (P2P) lending financial social networks (FSNs)? It is for many banks.  We hear the following almost daily from banks from around the world:  “P2P volumes are low, so I don’t have to worry about it.  Right?” No – this is changing.  Some FSNs that support P2P lending are reporting an increase […]


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Social Networks and Your Bank: Be Like Angelina Jolie

by Kristin Moyer  |  October 14, 2008  |  1 Comment

Stessa Cohen here.  What does Angelina Jolie have to do with banking?  Angelina Jolie tattoos the longtitude and latitude where each of her children were born on her arm. She just added 2 more tattoos.  All the kids, all the locations, in one spot. Easy to find. Are your locations as easy to find, all […]

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He-lloo Banks – E-mail is for Geezers

by Kristin Moyer  |  October 6, 2008  |  1 Comment

Gartner analyst Nick Jones recently wrote a blog about why e-mail is basically for, well, geezers.  I was in the Nordics a couple weeks ago, so Nick’s blog got me to thinking:  am I a geezer? I asked our babysitter, who is in her early 20s, about e-mail and this is what she said: “E-mail is […]

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