Entries Tagged as 'social media'
by Kristin Moyer | December 20, 2011 | Comments Off
Contributed by David Furlonger On the weekend, I read a rather alarming commentary by David Stockman European Banking System is on the Verge of Collapse. While this analysis clearly highlights the fragility of bank balance sheets, it doesn’t dig deeply into the graver issue facing the Eurozone policy makers and indeed the world – that [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking twitter Tags: banking and investment services, Basel II, BCM DR, cio, cost containment, credit card, customer communication, customer service, customer trust, financial crisis, financial services, financial services restructuring, innovation, IT vendors, lending, market crisis, Mint, mobile banking, mobile payments, p2p lending, payments, paypal, regulatory compliance, restructuring, risk management, scenario planning, social media, social networking, twitter
by Kristin Moyer | December 13, 2011 | 1 Comment
Contributed by David Furlonger Commentators suggest over half of the companies on the 2009 Fortune 500 list began during a recession or bear market. Does this offer hope to a European market saddled with an on-going crisis and likely poor economic growth, if not recession, for several years to come? The new European Programme for [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking Tags: banking and investment services, Basel II, BCM DR, cost containment, customer communication, customer service, financial crisis, financial services, financial services restructuring, innovation, insurance, IT, market crisis, Operational risk, risk management, scenario planning, social media
by Kristin Moyer | April 28, 2009 | 1 Comment
Stessa Cohen and Rick DeLotto here. Twitter is NEW! Twitter is fun! Twitter ‘s structure- (each post is only 140 characters long) encourages simplification and vivid writing. Oh, yeah: Twitter is permanent. Your tweets are out there, re-tweeted by your followers, picked up by blogs and PR firms, emailed around the world. Spontaneity and regulatory [...]
Category: Customer Executive Decisions operations Tags: consumer banking, regulatory compliance, SEC, social media, twitter
by Kristin Moyer | March 5, 2009 | Comments Off
Stessa Cohen here. Twitter is like standing in the middle of a rushing stream. Sometimes I see a nugget, I pick it up and can’t believe what I read in just 140 characters. For example, this afternoon, I followed someone’s tweet referring to one Paulsworld:. Paulsworld: Just spoke with a national research company working for [...]
Category: Customer operations Tags: American Consumer Satisfaction Index, consumer banking, consumer satisfaction, social media, TARP, twitter
by Kristin Moyer | February 9, 2009 | 26 Comments
Maureen O’Neil here. During recent interactions with clients, I wasn’t surprised to hear that many are considering social media initiatives. That’s because the fastest growing segment of Web content is blogs, message boards and social communities. These forms of social networking upend the traditional form of top-down information dispersal because information freely flows in and [...]
Category: insurance Uncategorized Tags: insurance, risk management, social media
by Kristin Moyer | February 6, 2009 | 11 Comments
Corporations are learning quickly that there are perils to not having a social media strategy. The lack of a social media strategy opens the bank up to various unintended consequences, for example, Phishing of clients, security risks and brand attacks. Johnson & Johnson learned first hand the perils of not having a social media strategy [...]
Category: Executive Decisions Uncategorized Tags: banking and investment services, fsns, motrin moms, social media, social media strategy
