Kristin Moyer

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Entries Tagged as 'smartypig'

Three Types of Technology-Oriented Partnerships in Banking

by Kristin Moyer  |  July 27, 2009  |  Comments Off

Last week I wrote that partnerships are becoming more important in banking.  I see three main types of technology-oriented partnerships that have been emerging in banking lately: Distribution channel-oriented partnerships – providing products and services through a third party partner as a new deliver channel (example – China Construction Bank is partnered with Alibaba and […]

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Category: operations Uncategorized     Tags: , , , , ,

Defining Social Media in the Banking Sector

by Kristin Moyer  |  February 5, 2009  |  16 Comments

We’ve been writing and blogging about Web 2.0 and financial social networks (FSNs) a lot over the past 12-18 months (What Banks Can Learn from the White House, Social Lending Will Challenge Bank Customer Relationships, P2P Social Lending Networks Morph Into Investment Networks).  Gartner clients I’ve spoken with this week have asked that we take a step back […]


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FSNs as Technology Vendors

by Kristin Moyer  |  January 13, 2009  |  2 Comments

Stessa Cohen and Kristin Moyer here.  Financial social networks (FSNs) have been struggling of late, as evidenced by things like regulatory challenges, the exit of Zopa from the US market and others.  At the same time, banks have been struggling to incorporate Web 2.0 and social computing strategies into the fabric of their business model.  […]


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At Last – Looking at the Customer from Their Point of View

by Kristin Moyer  |  December 15, 2008  |  Comments Off

Stessa Cohen and Kristin Moyer here.  Wells Fargo announced that it is launching an online loan-consolidation repayment program in combination with a savings tool:  the Wells Fargo Debt Pay Down Solution.  This solution will let customers consolidate debt through a person loan.  It includes “My Spending Report,” a tool that will let customers see their […]

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