Kristin Moyer

A member of the Gartner Blog Network

Entries Tagged as 'Mint'


Euro Crisis: What is the Connection between Hypothecation and the Future of Money?

by Kristin Moyer  |  December 20, 2011  |  Comments Off

Contributed by David Furlonger On the weekend, I read a rather alarming commentary by David Stockman European Banking System is on the Verge of Collapse. While this analysis clearly highlights the fragility of bank balance sheets, it doesn’t dig deeply into the graver issue facing the Eurozone policy makers and indeed the world –  that [...]

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Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking twitter     Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Twitter: Going Beyond Chatter to Integrated Customer Service Tool

by Kristin Moyer  |  March 25, 2009  |  3 Comments

Hi there – Alistair Newton and Stessa Cohen here. We were interested in the announcement this week by Salesforce.com that they were to offer a module of their CRM based software tools focused on allowing institutions to better track “conversations ” taking place within the Twitter community. This launch will form part of their Service [...]

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Category: Customer operations     Tags: , , , , , , , , , , ,

Defining Social Media in the Banking Sector

by Kristin Moyer  |  February 5, 2009  |  16 Comments

We’ve been writing and blogging about Web 2.0 and financial social networks (FSNs) a lot over the past 12-18 months (What Banks Can Learn from the White House, Social Lending Will Challenge Bank Customer Relationships, P2P Social Lending Networks Morph Into Investment Networks).  Gartner clients I’ve spoken with this week have asked that we take a step back [...]

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Category: Executive Decisions Uncategorized     Tags: , , , , , , , , , , , , , , , , , , ,

FSNs as Technology Vendors

by Kristin Moyer  |  January 13, 2009  |  2 Comments

Stessa Cohen and Kristin Moyer here.  Financial social networks (FSNs) have been struggling of late, as evidenced by things like regulatory challenges, the exit of Zopa from the US market and others.  At the same time, banks have been struggling to incorporate Web 2.0 and social computing strategies into the fabric of their business model.  [...]

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Category: Customer Uncategorized     Tags: , , , , , , , ,

At Last – Looking at the Customer from Their Point of View

by Kristin Moyer  |  December 15, 2008  |  Comments Off

Stessa Cohen and Kristin Moyer here.  Wells Fargo announced that it is launching an online loan-consolidation repayment program in combination with a savings tool:  the Wells Fargo Debt Pay Down Solution.  This solution will let customers consolidate debt through a person loan.  It includes “My Spending Report,” a tool that will let customers see their [...]

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World Economic Forum: Financial Services Tech Pioneers are in Social Networking and Mobile

by Kristin Moyer  |  December 4, 2008  |  2 Comments

The World Economic Forum held in Davos, Switzerland announced 34 Technology Pioneers today. The WEF defines a “technology pioneer”: To be selected as a Technology Pioneer, a company must be involved in the development of life-changing technology innovation and have potential for long-term impact on business and society. In addition, it must demonstrate visionary leadership, [...]

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