by Kristin Moyer | August 14, 2009 | 1 Comment
Over the past few weeks I’ve written about low customer trust in lending, and why it matters. The fact that customers who do not trust their bank are likely to seek another banking partner makes it more difficult to retain existing customers and attract new ones. Banks can ill afford either of these things in the [...]
Category: operations Uncategorized Tags: creative destruction, customer trust, fsns, lending, microfinance
by Kristin Moyer | February 6, 2009 | 11 Comments
Corporations are learning quickly that there are perils to not having a social media strategy. The lack of a social media strategy opens the bank up to various unintended consequences, for example, Phishing of clients, security risks and brand attacks. Johnson & Johnson learned first hand the perils of not having a social media strategy [...]
Category: Executive Decisions Uncategorized Tags: banking and investment services, fsns, motrin moms, social media, social media strategy
by Kristin Moyer | February 5, 2009 | 16 Comments
We’ve been writing and blogging about Web 2.0 and financial social networks (FSNs) a lot over the past 12-18 months (What Banks Can Learn from the White House, Social Lending Will Challenge Bank Customer Relationships, P2P Social Lending Networks Morph Into Investment Networks). Gartner clients I’ve spoken with this week have asked that we take a step back [...]
Category: Executive Decisions Uncategorized Tags: banking and investment services, blogger, facebook, financial social network, fsns, igoogle widgets, lending club, linkedin, mashups, Mint, myspace, podcasts, prosper, smartypig, twitter, virginmoney, wesable, widgets, wikis, wordpress
by Kristin Moyer | January 20, 2009 | 1 Comment
Just hours into Obama’s Presidency, the White House is already blogging: The Whistle Stop Tour A National Day of Renewal and Reconciliation Honoring Dr. King’s Legacy and Serving America Several others Most interesting for banks (and corporations in general) is a post from the Director of New Media for the White House, Macon Phillips: Change has Come [...]
Category: Customer Uncategorized Tags: banking and investment services, blog, fsns, new media, obama, strategy, vision, white house
by Kristin Moyer | January 13, 2009 | 2 Comments
Stessa Cohen and Kristin Moyer here. Financial social networks (FSNs) have been struggling of late, as evidenced by things like regulatory challenges, the exit of Zopa from the US market and others. At the same time, banks have been struggling to incorporate Web 2.0 and social computing strategies into the fabric of their business model. [...]
Category: Customer Uncategorized Tags: banking and investment services, fsns, lending club, Mint, p2p, p2p lending, prosper, smartypig, social computing vendors
