Entries Tagged as 'customer service'
by Kristin Moyer | January 20, 2012 | 2 Comments
Contributed by David Furlonger Today we conducted our Euro Crisis Webinar. 416 participants were surveyed about: Whether their enterprise had plans in place to deal with a worsened euro crisis Whether the euro crisis has impacted their IT budget Whether the euro crisis would influence investments in innovation Results of the polling revealed that 50% [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking twitter Uncategorized Tags: banking, banking and investment services, Basel II, cio, cost containment, customer communication, customer service, customer trust, financial crisis, financial services, financial services restructuring, innovation, insurance, IT, market crisis, Operational risk, regulation, regulatory compliance, restructuring, risk management, scenario planning
by Kristin Moyer | January 10, 2012 | Comments Off
Contributed by David Furlonger [ Register Now For January 19th webinar: Euro Crisis Webinar ] An interesting article appeared on Reuters yesterday: Financial repression is here and may be helpful. It discusses and supports the potential for greater control over the financial markets by governments, including a continuation of the current schemes that print more money [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking twitter Uncategorized Tags: banking, banking and investment services, Basel II, BCM DR, cio, cost containment, customer service, customer trust, financial crisis, financial services, financial services restructuring, innovation, insurance, IT, lending, market crisis, Operational risk, regulation, regulatory compliance, restructuring, risk management, scenario planning, sourcing
by Kristin Moyer | December 20, 2011 | Comments Off
Contributed by David Furlonger On the weekend, I read a rather alarming commentary by David Stockman European Banking System is on the Verge of Collapse. While this analysis clearly highlights the fragility of bank balance sheets, it doesn’t dig deeply into the graver issue facing the Eurozone policy makers and indeed the world – that [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking twitter Tags: banking and investment services, Basel II, BCM DR, cio, cost containment, credit card, customer communication, customer service, customer trust, financial crisis, financial services, financial services restructuring, innovation, IT vendors, lending, market crisis, Mint, mobile banking, mobile payments, p2p lending, payments, paypal, regulatory compliance, restructuring, risk management, scenario planning, social media, social networking, twitter
by Kristin Moyer | December 13, 2011 | 1 Comment
Contributed by David Furlonger Commentators suggest over half of the companies on the 2009 Fortune 500 list began during a recession or bear market. Does this offer hope to a European market saddled with an on-going crisis and likely poor economic growth, if not recession, for several years to come? The new European Programme for [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking Tags: banking and investment services, Basel II, BCM DR, cost containment, customer communication, customer service, financial crisis, financial services, financial services restructuring, innovation, insurance, IT, market crisis, Operational risk, risk management, scenario planning, social media
by Kristin Moyer | December 9, 2011 | Comments Off
Contributed by David Furlonger As announced on the BBC (and other media outlets) today: Euro crisis: Eurozone deal reached without UK it appears on the surface as if consensus has been reached between many Eurozone countries on addressing the crisis. All but the UK whose current leader believes such a deal is not in the [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking Tags: banking and investment services, BCM DR, cost containment, customer communication, customer service, financial crisis, financial services, financial services restructuring, insurance, IT, IT vendors, lending, market crisis, Operational risk, regulation, restructuring, risk management, scenario planning
by Kristin Moyer | July 28, 2009 | Comments Off
Stessa Cohen and Rick De Lotto here. Forgive the allusion to Ani Difranco, but when If more than half of your customer base doesn’t trust you, make a bold move to gain confidence. Some recent figures from Ramussen Reports paint a bleak, and rapidly deteriorating, state of trust for banking in the US. Back in [...]
Category: Customer Tags: customer communication, customer satisfaction, customer service
by Kristin Moyer | June 18, 2009 | 3 Comments
David Furlonger and Alistair Newton here – today we came across a new customer service offering that caught our attention and caused us to consider why it is always non-financial service providers that are leaders in customer service. Mark Hoplamazian, CEO of Hyatt Hotels, has just announced a change to the hotel chain’s Gold Passport [...]
Category: Customer Executive Decisions Tags: Add new tag, banking, cards, CRM, customer service, innovation, loyalty
by Kristin Moyer | May 22, 2009 | 1 Comment
David furlonger and Stessa Cohen here… Newswires in Canada are full of the announcement from the Federal Finance Minister Jim Flaherty about changes in the rules governing credit cards: http://www.nationalpost.com/related/topics/index.html?subject=Jim+Flaherty&type=Person On the surface these changes reflect some of what has already been proposed by U.S. lawmakers, (http://blogs.gartner.com/kristin_moyer/2009/04/29/transparency-communication-with-proposed-credit-card-regulatory-changes/ ), but importantly are absent any limiting of [...]
Category: Customer Executive Decisions payments Tags: banking, canada, credit card, customer service, regulation, reporting, retail banking, social networking, transparency
by Kristin Moyer | March 25, 2009 | 3 Comments
Hi there – Alistair Newton and Stessa Cohen here. We were interested in the announcement this week by Salesforce.com that they were to offer a module of their CRM based software tools focused on allowing institutions to better track “conversations ” taking place within the Twitter community. This launch will form part of their Service [...]
Category: Customer operations Tags: bebo, consumers, CRM, Customer, customer service, financial services, geezeo, Mint, retail banking, social networking, twitter, wesabe
