Kristin Moyer

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Entries Tagged as 'customer communication'


Euro Crisis: 50% of Firms Stuck Behind the Planning Eight Ball

by Kristin Moyer  |  January 20, 2012  |  2 Comments

Contributed by David Furlonger Today we conducted our Euro Crisis Webinar. 416 participants were surveyed about: Whether their enterprise had plans in place to deal with a worsened euro crisis Whether the euro crisis has impacted their IT budget Whether the euro crisis would influence investments in innovation Results of the polling revealed that 50% […]

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Euro Crisis: What is the Connection between Hypothecation and the Future of Money?

by Kristin Moyer  |  December 20, 2011  |  Comments Off

Contributed by David Furlonger On the weekend, I read a rather alarming commentary by David Stockman European Banking System is on the Verge of Collapse. While this analysis clearly highlights the fragility of bank balance sheets, it doesn’t dig deeply into the graver issue facing the Eurozone policy makers and indeed the world –  that […]

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Can Europe Innovate Out of a Crisis?

by Kristin Moyer  |  December 13, 2011  |  1 Comment

Contributed by David Furlonger Commentators suggest over half of the companies on the 2009 Fortune 500 list began during a recession or bear market. Does this offer hope to a European market saddled with an on-going crisis and likely poor economic growth, if not recession, for several years to come? The new European Programme for […]

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The Tragedy of the Euro Fiscal Commons

by Kristin Moyer  |  December 9, 2011  |  Comments Off

Contributed by David Furlonger As announced on the BBC (and other media outlets) today: Euro crisis: Eurozone deal reached without UK it appears on the surface as if consensus has been reached between many Eurozone countries on addressing the crisis. All but the UK whose current leader believes such a deal is not in the […]

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What’s Your Next Bold Move?

by Kristin Moyer  |  July 28, 2009  |  Comments Off

Stessa Cohen and Rick De Lotto here. Forgive the allusion to Ani Difranco, but when If more than half of your customer base doesn’t trust you, make a bold move to gain confidence.  Some recent figures from Ramussen Reports paint a bleak, and rapidly deteriorating, state of trust for banking in the US. Back in […]

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Help Wanted: Leadership and Advice

by Kristin Moyer  |  October 13, 2008  |  1 Comment

Last week was the worst ever for the history of Dow Jones Industrial Average, with a 22% drop over a period of eight trading days. Markets around the world are reeling, with both established and emerging economies experiencing dramatic three-month stock index changes:  US (-24.7%), Japan (-36.7%), UK (-27.3%), Brazil (-40.9%), Russia (-61.4%), India (-24.4%) […]

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Staff Up Your Touch-Points

by Kristin Moyer  |  October 10, 2008  |  Comments Off

Rick DeLotto here.  David Furlonger has noted that bank runs can be started by the most trivial events, including a long bus-queue outside of your branch.  Stessa Cohen has noted that banks are not addressing the financial meltdown that is in progress.  They need to be answering questions such as:  what should I be doing […]

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Get those Smiley Faces off Your Online Banking Website

by Kristin Moyer  |  October 10, 2008  |  7 Comments

Stessa Cohen here. This morning, my daughter’s care giver at the daycare center asked me what she should do with her money. Now, I’m a technology analyst, not a financial analyst and certainly not a financial planner, certified or otherwise.  But as I helped my daughter out of her jacket, she told me how anxious […]

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