Entries Tagged as 'customer communication'
by Kristin Moyer | January 20, 2012 | 2 Comments
Contributed by David Furlonger Today we conducted our Euro Crisis Webinar. 416 participants were surveyed about: Whether their enterprise had plans in place to deal with a worsened euro crisis Whether the euro crisis has impacted their IT budget Whether the euro crisis would influence investments in innovation Results of the polling revealed that 50% [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking twitter Uncategorized Tags: banking, banking and investment services, Basel II, cio, cost containment, customer communication, customer service, customer trust, financial crisis, financial services, financial services restructuring, innovation, insurance, IT, market crisis, Operational risk, regulation, regulatory compliance, restructuring, risk management, scenario planning
by Kristin Moyer | December 20, 2011 | Comments Off
Contributed by David Furlonger On the weekend, I read a rather alarming commentary by David Stockman European Banking System is on the Verge of Collapse. While this analysis clearly highlights the fragility of bank balance sheets, it doesn’t dig deeply into the graver issue facing the Eurozone policy makers and indeed the world – that [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking twitter Tags: banking and investment services, Basel II, BCM DR, cio, cost containment, credit card, customer communication, customer service, customer trust, financial crisis, financial services, financial services restructuring, innovation, IT vendors, lending, market crisis, Mint, mobile banking, mobile payments, p2p lending, payments, paypal, regulatory compliance, restructuring, risk management, scenario planning, social media, social networking, twitter
by Kristin Moyer | December 13, 2011 | 1 Comment
Contributed by David Furlonger Commentators suggest over half of the companies on the 2009 Fortune 500 list began during a recession or bear market. Does this offer hope to a European market saddled with an on-going crisis and likely poor economic growth, if not recession, for several years to come? The new European Programme for [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking Tags: banking and investment services, Basel II, BCM DR, cost containment, customer communication, customer service, financial crisis, financial services, financial services restructuring, innovation, insurance, IT, market crisis, Operational risk, risk management, scenario planning, social media
by Kristin Moyer | December 9, 2011 | Comments Off
Contributed by David Furlonger As announced on the BBC (and other media outlets) today: Euro crisis: Eurozone deal reached without UK it appears on the surface as if consensus has been reached between many Eurozone countries on addressing the crisis. All but the UK whose current leader believes such a deal is not in the [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking Tags: banking and investment services, BCM DR, cost containment, customer communication, customer service, financial crisis, financial services, financial services restructuring, insurance, IT, IT vendors, lending, market crisis, Operational risk, regulation, restructuring, risk management, scenario planning
by Kristin Moyer | July 28, 2009 | Comments Off
Stessa Cohen and Rick De Lotto here. Forgive the allusion to Ani Difranco, but when If more than half of your customer base doesn’t trust you, make a bold move to gain confidence. Some recent figures from Ramussen Reports paint a bleak, and rapidly deteriorating, state of trust for banking in the US. Back in [...]
Category: Customer Tags: customer communication, customer satisfaction, customer service
by Kristin Moyer | October 13, 2008 | 1 Comment
Last week was the worst ever for the history of Dow Jones Industrial Average, with a 22% drop over a period of eight trading days. Markets around the world are reeling, with both established and emerging economies experiencing dramatic three-month stock index changes: US (-24.7%), Japan (-36.7%), UK (-27.3%), Brazil (-40.9%), Russia (-61.4%), India (-24.4%) [...]
Category: Uncategorized Tags: advice, banking and investment services, branches, call center, computer based training, customer communication, direct mail, external focus, facebook, financial crisis, flickr, internal focus, leadership, market crisis, special report: it and the economy, staff up, twitter, vru, youtube
by Kristin Moyer | October 10, 2008 | Comments Off
Rick DeLotto here. David Furlonger has noted that bank runs can be started by the most trivial events, including a long bus-queue outside of your branch. Stessa Cohen has noted that banks are not addressing the financial meltdown that is in progress. They need to be answering questions such as: what should I be doing [...]
Category: Uncategorized Tags: banking and investment services, customer communication, financial crisis, financial meltdown, staff, staff stress
by Kristin Moyer | October 10, 2008 | 7 Comments
Stessa Cohen here. This morning, my daughter’s care giver at the daycare center asked me what she should do with her money. Now, I’m a technology analyst, not a financial analyst and certainly not a financial planner, certified or otherwise. But as I helped my daughter out of her jacket, she told me how anxious [...]
Category: Uncategorized Tags: banking and investment services, customer communication, financial crisis, iceland
