by Kristin Moyer | August 17, 2009 | Comments Off
Is a credit crisis brewing in microfinance? Perhaps in the for-profit microfinance sector, but don’t tell that to Grameen America. Grameen America just reached its 1,000th borrower in the US. Grameen America makes loans, savings programs, credit establishment, and financial education available to women at or below the poverty line in the US. Some key results: [...]
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Category: operations Uncategorized Tags: creative destruction, customer trust, lending, microfinance
by Kristin Moyer | August 14, 2009 | 1 Comment
Over the past few weeks I’ve written about low customer trust in lending, and why it matters. The fact that customers who do not trust their bank are likely to seek another banking partner makes it more difficult to retain existing customers and attract new ones. Banks can ill afford either of these things in the [...]
Category: operations Uncategorized Tags: creative destruction, customer trust, fsns, lending, microfinance
