Entries Tagged as 'banking'
by Kristin Moyer | January 20, 2012 | 2 Comments
Contributed by David Furlonger Today we conducted our Euro Crisis Webinar. 416 participants were surveyed about: Whether their enterprise had plans in place to deal with a worsened euro crisis Whether the euro crisis has impacted their IT budget Whether the euro crisis would influence investments in innovation Results of the polling revealed that 50% [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking twitter Uncategorized Tags: banking, banking and investment services, Basel II, cio, cost containment, customer communication, customer service, customer trust, financial crisis, financial services, financial services restructuring, innovation, insurance, IT, market crisis, Operational risk, regulation, regulatory compliance, restructuring, risk management, scenario planning
by Kristin Moyer | January 10, 2012 | Comments Off
Contributed by David Furlonger [ Register Now For January 19th webinar: Euro Crisis Webinar ] An interesting article appeared on Reuters yesterday: Financial repression is here and may be helpful. It discusses and supports the potential for greater control over the financial markets by governments, including a continuation of the current schemes that print more money [...]
Category: banking CIO Customer euro Executive Decisions insurance operations payments securities social networking twitter Uncategorized Tags: banking, banking and investment services, Basel II, BCM DR, cio, cost containment, customer service, customer trust, financial crisis, financial services, financial services restructuring, innovation, insurance, IT, lending, market crisis, Operational risk, regulation, regulatory compliance, restructuring, risk management, scenario planning, sourcing
by Kristin Moyer | December 8, 2011 | 2 Comments
Contributed by David Furlonger Today’s WSJ suggested the Euro currency was finished: Banks Prep for Life After Euro This is another news article, in a continuing stream, that has become more intense over the last several months. The question is, are IT professionals, as opposed to economists and maybe politicians, prepared for a redenomination of [...]
Category: Customer Executive Decisions insurance operations payments social networking twitter Tags: banking, banking and investment services, Basel II, BCM DR, cio, euro, financial crisis, financial services, financial services restructuring, IT, market crisis, Operational risk, payments, regulation, risk management, scenario planning
by Kristin Moyer | October 15, 2009 | 4 Comments
From Peter Redshaw> Within the Banking and Investment Services team, we continue to receive a wide range of enquiries from our financial services clients. What is clear from these ongoing interactions with clients is that time is of the essence – time to plan and form strategies is in short supply, and clients are increasingly [...]
Category: Executive Decisions Tags: banking, forum, insurance, networking, offshore, outsource, presentation, roundtable, strategies, symposium, workshop
by Kristin Moyer | June 18, 2009 | 3 Comments
David Furlonger and Alistair Newton here – today we came across a new customer service offering that caught our attention and caused us to consider why it is always non-financial service providers that are leaders in customer service. Mark Hoplamazian, CEO of Hyatt Hotels, has just announced a change to the hotel chain’s Gold Passport [...]
Category: Customer Executive Decisions Tags: Add new tag, banking, cards, CRM, customer service, innovation, loyalty
by Kristin Moyer | May 22, 2009 | 1 Comment
David furlonger and Stessa Cohen here… Newswires in Canada are full of the announcement from the Federal Finance Minister Jim Flaherty about changes in the rules governing credit cards: http://www.nationalpost.com/related/topics/index.html?subject=Jim+Flaherty&type=Person On the surface these changes reflect some of what has already been proposed by U.S. lawmakers, (http://blogs.gartner.com/kristin_moyer/2009/04/29/transparency-communication-with-proposed-credit-card-regulatory-changes/ ), but importantly are absent any limiting of [...]
Category: Customer Executive Decisions payments Tags: banking, canada, credit card, customer service, regulation, reporting, retail banking, social networking, transparency
by Kristin Moyer | February 27, 2009 | 4 Comments
Alistair Newton here. I was struck yet again as I watched an interview last night with Professor Muhammed Yunus, the Nobel Peace Prize winning founder of Grameen bank, that the key to successful banking is really quite simple. Know and understand your customer, and deliver products and services to support their needs. “The Banker to [...]
Category: Customer Tags: bad debt, banking, customers, grameen, innovation, microcredit, microlending
by Kristin Moyer | February 20, 2009 | 4 Comments
Stessa Cohen here. When the financial crisis hit last Fall, I blogged about how banks should communicate with their customers, all consumers, about the financial crisis – the impact on the bank, what it means for customers, what they should do now. I even wrote a note about it with my colleague Rick De Lotto. I don’t [...]
Category: Customer Tags: ACSI, banking, banking and investment services, consumer satisfaction, customer communications
by Kristin Moyer | February 11, 2009 | Comments Off
David Furlonger here - yesterday saw the release of the U.S. Financial Stability Plan and the Capital Assistance Program. The accompanying Fact Sheet sets out the requirement for banks to begin “comprehensive stress testing” to determine whether institutions have the necessary capital to lend money and absorb future losses from further economic declines. While [...]
Category: Executive Decisions operations Tags: banking, Basel II, Basel III, Capital Assistance Program, credit crisis, data management, financial crisis, Financial Stability Plan, geithner, regulation, risk management, Stress Testing, TARP, US Govt, VaR
by Kristin Moyer | September 23, 2008 | 3 Comments
Stessa Cohen here, writing the Banking & Investment Services blog for today. Over the weekend, at soccer practice, at the grocery store, at the coffee shop, I heard (okay, eavesdropped on) a lot conversations about last weeks financial news. Since I live in a tight-knit community in Philadelphia, I knew many of the folks — [...]
Category: Uncategorized Tags: banking, banking and investment services, financial services restructuring
