Gartner Blog Network

Kristin R. Moyer
Research Vice President
14 years at Gartner
more than 20 years IT industry

Kristin Moyer is a Research Vice President in Industry Advisory Services/Banking and Investment Services. She has more than 20 years of experience across the global high-technology industry in a variety of roles. Ms. Moyer's research coverage includes… Read Full Bio

The Tragedy of the Euro Fiscal Commons

by Kristin Moyer  |  December 9, 2011

Contributed by David Furlonger As announced on the BBC (and other media outlets) today: Euro crisis: Eurozone deal reached without UK it appears on the surface as if consensus has been reached between many Eurozone countries on addressing the crisis. All but the UK whose current leader believes such a deal is not in the […]

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The Euro Crisis – Are IT Professionals Prepared for the Fallout?

by Kristin Moyer  |  December 8, 2011

Contributed by David Furlonger Today’s WSJ suggested the Euro currency was finished: Banks Prep for Life After Euro This is another news article, in a continuing stream, that has become more intense over the last several months. The question is, are IT professionals, as opposed to economists and maybe politicians, prepared for a redenomination of […]

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Do You Know Investment Management?

by Kristin Moyer  |  June 16, 2011

The Gartner Banking & Investment Services (BIS) team is adding an analyst in the Investment Management area (i.e. asset management and wealth management). Full details of the role and how to apply or refer a friend/colleague can be found here. Please note that this search is global (although it is listed as an EMEA hire) […]

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It’s Not Always Technology that Makes the Difference

by Kristin Moyer  |  April 8, 2011

Don Free and Kristin Moyer here.  In anticipation of a potential government shutdown in the United States at midnight on April 8th, Navy Federal Credit Union has taken steps to engender customer loyalty.  They have announced that they will cover the April 15 payroll for those active duty members who have their direct deposit of […]

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Getting mobile, consumers, and innovation

by Kristin Moyer  |  January 6, 2011

Stessa Cohen here.  Mobile banking sounds simple, but it may still be confusing to bankers trying to sort out the hype from the opportunity.  Is it like online banking but on a smaller screen? Is it a browser on a phone or a bunch of cryptic SMS codes that only unbanked consumers in India or Kenya […]

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Fed Proposal on Debit Interchange Requires Radical Retail Banking Profitability Re-engineering

by Kristin Moyer  |  December 23, 2010

The banking industry is undergoing radical transformation, and banks must adapt.  Debit cards are the latest area of transformation needed for US issuers.  The Dodd-Frank Wall Street Reform and Consumer Protection Act included provisions regarding debit card interchange fee and routing.  In response to this, the Federal Reserve Board unveiled a proposed rule that would […]

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Chase Online Banking Outage: Another Opportunity to Revisit Customer Communication & Social Media

by Kristin Moyer  |  September 16, 2010

Stessa Cohen here. A couple of years ago, we went through the initial shockwaves of the financial crisis.  A couple of financial services firms like Lehman Brothers and some others suddenly went out of business.  Consumers had questions, were fearful of what would happen to their retirement and bank accounts.  Remember that?  Two years ago,  I, along […]

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There are Plenty of Unbanked Initiatives, but are there any Real Success Stories?

by Kristin Moyer  |  July 28, 2010

The Financial Access Initiative (FAI) believes that 2.5 billion adults worldwide do not have access to formal financial products (such as savings accounts, insurance) with either a traditional (regulated bank or carrier) or alternative financial institution (such as a microfinance institution). Approximately 90% of the unbanked live in Asia, Africa, the Middle East and Latin […]

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Card Management MarketScope Now Available

by Kristin Moyer  |  June 22, 2010

Card management software is at the heart of the life cycle of a payment card, whether a financial institution is leveraging the card management software in-house or whether a processor is leveraging card management software to process transactions on behalf of a financial institution. A high level of card management software decision cycles is currently […]

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Hey, Checks, We’re Just Not That into You…..Anymore

by Kristin Moyer  |  May 6, 2010

Stessa Cohen here. There’s an infamous episode of Sex and the City in which one of the main characters, Miranda, talks about a recent date. At the end of the evening, the man in question says to her,  “I’ll call you.” The four friends, Carrie, Samantha, Miranda and Charlotte discuss the merits of this “I’ll […]

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