Kristin Moyer

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Where’s That App? The Rise of Banking App Stores

by Kristin Moyer  |  April 8, 2014  |  3 Comments

Few banks have deployed their own customer app stores. However, the high demand for apps is causing challenges that could negatively impact sales and user experience. Bank CIOs, CMOs and line-of-business heads should evaluate the potential need for bank-specific app stores. iTunes, Google Play and other public app stores provide a highly visible and free [...]

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API Deployment Models that Accelerate Digital Banking

by Kristin Moyer  |  March 5, 2014  |  3 Comments

Digitalization is ushering in a seismic change in the way products are consumed, services are delivered, and revenue and costs are allocated. Customer experience is at the center of this change. The balance of power has shifted fundamentally in favor of the user, but line-of-business leaders have yet to purposefully give more control to users [...]

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Managing Nexus Fatigue

by Kristin Moyer  |  January 8, 2014  |  Comments Off

The Nexus of Forces is absolutely transformational and is changing the nature of business and even how individuals think of business, finance and money itself. However, there is also a dark side to the Nexus of Forces. In many ways, the nexus has led to a disconnected, anti-social world with extreme tiredness of mobile, social, [...]

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Digital Banking and the Role of APIs, Apps and App Stores

by Kristin Moyer  |  December 11, 2013  |  Comments Off

  Open banking uses APIs, apps and app stores to create radically different approaches to identity, data and intelligence, access and delivery, and location and context (customers, please see this research for more details). Because of this, open banking is a key enabler to becoming a digital bank. Banking apps are growing at more than [...]

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Euro Crisis: 50% of Firms Stuck Behind the Planning Eight Ball

by Kristin Moyer  |  January 20, 2012  |  2 Comments

Contributed by David Furlonger Today we conducted our Euro Crisis Webinar. 416 participants were surveyed about: Whether their enterprise had plans in place to deal with a worsened euro crisis Whether the euro crisis has impacted their IT budget Whether the euro crisis would influence investments in innovation Results of the polling revealed that 50% [...]

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Euro Crisis:Get Ready for More Regulation and Protectionism.

by Kristin Moyer  |  January 10, 2012  |  Comments Off

Contributed by David Furlonger   [ Register Now For January 19th webinar: Euro Crisis Webinar ] An interesting article appeared on Reuters yesterday: Financial repression is here and may be helpful. It discusses and supports the potential for greater control over the financial markets by governments, including a continuation of the current schemes that print more money [...]

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Do You Know Investment Management?

by Kristin Moyer  |  June 16, 2011  |  Comments Off

The Gartner Banking & Investment Services (BIS) team is adding an analyst in the Investment Management area (i.e. asset management and wealth management). Full details of the role and how to apply or refer a friend/colleague can be found here. Please note that this search is global (although it is listed as an EMEA hire) [...]

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It’s Not Always Technology that Makes the Difference

by Kristin Moyer  |  April 8, 2011  |  Comments Off

Don Free and Kristin Moyer here.  In anticipation of a potential government shutdown in the United States at midnight on April 8th, Navy Federal Credit Union has taken steps to engender customer loyalty.  They have announced that they will cover the April 15 payroll for those active duty members who have their direct deposit of [...]

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Chase Online Banking Outage: Another Opportunity to Revisit Customer Communication & Social Media

by Kristin Moyer  |  September 16, 2010  |  2 Comments

Stessa Cohen here. A couple of years ago, we went through the initial shockwaves of the financial crisis.  A couple of financial services firms like Lehman Brothers and some others suddenly went out of business.  Consumers had questions, were fearful of what would happen to their retirement and bank accounts.  Remember that?  Two years ago,  I, along [...]

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Banking Consortia Flies Into Cloudy Skies

by Kristin Moyer  |  April 29, 2010  |  Comments Off

David Furlonger and Peter Redshaw here….Yesterdays Australian Financial Review detailed a story about three banks that intended to form a consortium to force change in the provision of technology services from major IT providers such as HP, Microsoft, Oracle and IBM.[ http://www.afr.com/p/business/technology/banks_seek_billions_in_it_savings_JBwXh6ZmMhhRLrGUMBZCSK] There seem to be two different components to this story. First is demand [...]

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