Kristin Moyer

A member of the Gartner Blog Network

Kristin R. Moyer
Research Director
11 years at Gartner
18 years IT industry

Kristin Moyer is a research director in Industry Advisory Services/Banking and Investment Services. She has more than 17 years of experience across the global high-technology industry in a variety of roles. Ms. Moyer's research coverage includes card… Read Full Bio

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Don’t Go to Phoenix to Rob a Bank

by Kristin Moyer  |  January 20, 2010  |  Comments Off

You might not want to try robbing a bank in the US city of Phoenix, Arixona. In Phoenix they have billboards that can show high-quality pictures of suspected bank robbers within minutes.

I haven’t seen bank robbery statistics from Phoenix, but in the US there were 5, 500 bank robberies in 2009 (see here).  This is down 18% according to US Justice Department records.   In fact, the number of alleged bank robbers in the court system hit a 10 year low.

The real battle right now in “bank roberry” is electronic crime, particularly real-time e-banking like mobile, Internet and ATM:  “By 2013, crime and flawed practices will make the cost of providing real-time e-banking unacceptable (Gartner clients see “Predicts 2010: In Banking and Investment Services, Business as Usual Won’t Meet New Customer Demands”).

Modern criminals understand bank processes and can obtain the same training, technology and resources that banks can. They are more willing to innovate in pursuit of profits than banks are. Faster payment cycles are driving increased fraud risk by eliminating the clearance and settlement delays previously used to detect, review, and prevent or recover from fraudulent payment requests.  Data theft and leakage are also accelerating. The ubiquity of spyware and the rise of social networks that are rife with vulnerable personal information have made almost everything ever recorded about a person open to scrutiny. E-criminals may be able to mimic that person flawlessly.

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