Kristin Moyer

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Archives for January, 2010


Contactless is Not About Marketing

by Kristin Moyer  |  January 22, 2010  |  2 Comments

I read an article this morning that discussed the low interest of consumers in contactless (see “Contactless Cards Go Untouched”).  Consumers are rather uninterested in contactless, with 39% of consumers in one study saying they are unlikely to use contactless and 43% saying they are neutral.  Analysts commenting on the results of this study said [...]

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Category: payments     Tags:

Don’t Go to Phoenix to Rob a Bank

by Kristin Moyer  |  January 20, 2010  |  Comments Off

You might not want to try robbing a bank in the US city of Phoenix, Arixona. In Phoenix they have billboards that can show high-quality pictures of suspected bank robbers within minutes. I haven’t seen bank robbery statistics from Phoenix, but in the US there were 5, 500 bank robberies in 2009 (see here).  This [...]

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Category: Customer     Tags: ,

Is the business model for life insurers sustainable?

by Kristin Moyer  |  January 15, 2010  |  3 Comments

This is Juergen Weiss from the insurance research team. The Head of the German regulator, Jochen Sanio, did articulate concerns about the future business model of life insurers. The current interest rate on the capital markets and the interest rates guaranteed by life insurers wouldn’t match he said. Mr. Sanio added hat insurers will have [...]

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Category: insurance     Tags: , , ,

Google Hack, Human Rights Issues and Financial Institutions

by Kristin Moyer  |  January 13, 2010  |  Comments Off

US President Obama, and other world leaders for that matter, have been criticized this past year for not being hard enough on China and its human rights track record (see here).  While human rights are generally viewed as a political issue, they are fast becoming a (bigger) business issue as well. Google announced a sophisticated [...]

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Category: Executive Decisions Uncategorized     Tags: ,

Malicious Android App

by Kristin Moyer  |  January 12, 2010  |  1 Comment

Alistair Newton and Kristin Moyer here.  “First Tech Credit Union has warned that a malicious application designed to steal banking details has made its way onto Google’s Android Market (see here).” What is interesting about this is not so much the fact that it’s a virus on the phone, or that it’s attacking the mobile [...]

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Category: payments     Tags:

German card glitch fall-out – Getting the basics right on the road to cash replacement

by Kristin Moyer  |  January 7, 2010  |  Comments Off

Christophe Uzureau here – The changeover to 2010 has left many German cardholders unable to use their cards at ATMs and POS. An estimated 30m payment cards seemed to have been impacted by a software glitch. The technical reasons behind the issue and the moves undertaken to correct the issue are not well identified at the time [...]

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Category: payments     Tags:

ZYNC – Right Idea, but Wrong Approach

by Kristin Moyer  |  January 6, 2010  |  Comments Off

Last summer I wrote about the importance of segmentation in banking (see here).  Alistair Newton and I have also written about the value of letting customers create their own cards and manage them, for example changing rewards options, over time (Gartner clients see “Using Social Networking and Personalization to Transform Your Payment Card Market Approach”). [...]

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Category: payments     Tags: ,

Predicts 2010: Bank Services Hubs

by Kristin Moyer  |  January 5, 2010  |  Comments Off

Strategic Planning Assumption: By 2013, 90% of bank services hub initiatives that are planned or under way will need to be re-architected on a global basis (Gartner clients see “Predicts 2010: Operational Technologies Present Threats and Opportunities in Banking and Investment Services”). Mary Knox believes that most banks that are undertaking payment, lending and treasury [...]

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Category: operations     Tags: , ,

Predicts 2010: Regulatory Compliance and Risk Management in Banking

by Kristin Moyer  |  January 4, 2010  |  2 Comments

Strategic Planning Assumption: By 2013, the cost of regulatory compliance and risk management will have “priced” Tier 3 and Tier 4 U.S. banks from the market. David Furlonger notes a combination of forces leading to this situation (Gartner customers see “Predicts 2010:  Operational Technologies Present Threats and Opportunities in Banking and Investment Services”): Regulatory compliance [...]

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Category: operations     Tags: ,