http://blogs.gartner.com/kristin_moyer/2009/11/04/avaya-and-mortgage-mods/ A member of the Gartner Blog Network Sat, 21 Jan 2012 07:44:58 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://blogs.gartner.com/kristin_moyer/2009/11/04/avaya-and-mortgage-mods/comment-page-1/#comment-6006 Mobile Alerts and Pre-Delinquency Management Tue, 10 Nov 2009 19:07:16 +0000 http://blogs.gartner.com/kristin_moyer/?p=1071#comment-6006 [...] borrowers.  This has been a real struggle for banks servicers because of high default volumes.  Call center hold times are in excess of 1 hour and call abandonment rates are 50%.  A really high rate of loan [...] [...] borrowers.  This has been a real struggle for banks servicers because of high default volumes.  Call center hold times are in excess of 1 hour and call abandonment rates are 50%.  A really high rate of loan [...]

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