Kristin Moyer

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Archives for November, 2009


Social Networking and Commercial Banking

by Kristin Moyer  |  November 20, 2009  |  Comments Off

Doug McKibben recently published a research note on social networking and commercial banking (paying Gartner clients please see “Social Networking for Commercial Banking: An Opportunity and a Challenge for Banks”). Social networking, online chat, blogs and mobile services are among the leading-edge communication and networking technology phenomenon that have become increasingly embedded in the fabric [...]

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Category: operations     Tags: ,

Hopefully Banks Won’t Act Like Deer along the Old Iron Curtain

by Kristin Moyer  |  November 11, 2009  |  2 Comments

Red deer still refuse to cross the border between Germany and the Czech Republic (see “Deep in the Forest, Bambi Remains the Cold War’s Last Prisoner,” Wall Street Journal).  During the Cold War, a high electric fence and barbed wire fence separated West Germany and Czechoslovakia.  This would at times sever the heads of deer. [...]

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Category: operations     Tags:

Mobile Alerts and Pre-Delinquency Management

by Kristin Moyer  |  November 10, 2009  |  1 Comment

I spoke with someone in the industry recently that said something like 20%-30% of borrowers who are current on their mortgage at the time of modification later end up defaulting.  If a borrower has fallen behind on payments, the rate is more like 70%-80%.  Proactively pursuing borrowers in distress is a pre-delinquency management strategy, and [...]

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Category: operations     Tags: , ,

PayPal as a Friend Rather than a Foe (Good Idea)

by Kristin Moyer  |  November 6, 2009  |  Comments Off

Some IT vendors and banks are starting to think of PayPal and other non-bank providers as a friend rather than a foe. This is a good idea, and one which we have proposed 2 years now in our research (Gartner client access only): • PayPal and Google Checkout Show the Way for Banks’ Payment Operations [...]

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Category: payments Uncategorized     Tags:

Dramatic Social Change is Brewing – the Impact on Banking

by Kristin Moyer  |  November 5, 2009  |  3 Comments

One of the most dramatic social changes in history is brewing according (see entire article in The Economist: “Go Forth and Multiple a Lot Less”). At some point in the next several years, the fertility rate of half of the world will be 2.1 or below. This is replacement level fertility, where people only have [...]

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Category: operations     Tags:

Predicts 2010 for Operational Technologies in Banking and Investment Services

by Kristin Moyer  |  November 4, 2009  |  Comments Off

Predicts 2010 is hot off the presses (for paying Gartner clients): “Predicts 2010: Operational Technologies Present Threats and Opportunities in Banking and Investment Services.” IT leaders at banks and investment service firms should use this analysis to support their business and IT planning in 2010 and beyond, and to avoid wasted investments. This year’s predictions [...]

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Category: operations     Tags:

Avaya and Mortgage Mods?

by Kristin Moyer  |  November 4, 2009  |  1 Comment

When I first saw the announcement that Avaya was getting into mortgage mods, my first thought was honestly, “Another provider to jump on the bandwagon.” Then I thought again. Proactive Outreach for Financial Services is an outbound contact solution that uses voice automation to determine whether or not a borrower qualifies for modification (previously it [...]

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Category: operations     Tags:

Loan Portfolio Management, for Mortgage?

by Kristin Moyer  |  November 2, 2009  |  3 Comments

Contrasted to credit card issuers and consumer lenders, mortgage servicers are being less aggressive with the use of predictive analytics, optimization and behavior modeling.  For one thing, mortgage servicers have fewer levers to use and less data to leverage in reducing loss compared to issuers of revolving credit.  The cost of servicing has also gone [...]

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Category: operations     Tags: ,