Kristin Moyer

Steve Leigh from the insurance team here –   I wanted to let everyone know that I along with two colleagues here at Gartner (Juergen Weiss and Stephen Forte), will be talking about social networking for insurance in our upcoming teleconference on November 6th.   It seems to me that there remain considerable questions about what [...]

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In financial services, data has become the differentiator in payments.  Financial institutions struggle to differentiate with payment products, but they can differentiate by using data for value added purposes (for Gartner clients, please see Banks Must Invest in Payment Systems to Win Back Customer Trust, Payment Information Value-Added Services: The Cornerstone of Customer Loyalty and [...]

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From Peter Redshaw.  I’m just back from the hugely successful Gartner Symposium in Orlando, USA, so now I have only the one week to help make final preparations for its sister event in Cannes, France! Orlando provided lots of evidence that confidence in the IT industry is starting to grow again and the banking and [...]

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Mortgage servicers have been slow to adopt loan portfolio management (a technology that supports pattern-based strategy) and continue to suffer heavy losses.  Contrasted to this, credit card issuers have been aggressive with adopting loan portfolio management to seek, model and adapt.
For example, credit card issuers are reducing limits on consumers whose risk profile is changing, [...]

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As more consumers buy mobile devices, and more banks offer consumers mobile alerts and services, banks must decide how they will support their road maps for mobile retail banking services.  Stessa Cohen just published a Magic Quadrant on this – take a look (client access required):  Magic Quadrant for North American Mobile Retail Banking.
The current [...]

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Gartner has been writing about Pattern-Based Strategies for some time now.  It’s an existing body of research, here are some examples (for paying customers):

“Introducing Pattern-Based Strategy“
“Balance Investment in Four Categories to Support Pattern-Based Strategy”
“Five Eras of IT Business Value Add: From Automation to Pattern-Based Strategy”
“CEOs and Chief Strategy Officers: Balance Investments With Pattern-Based [...]

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In addition to dealing with delinquency and supporting other risk management capabilities, loan portfolio management can also be used to rebuild portfolio profitability and growth in the face of volatile conditions and regulatory change.
Regulatory change, falling balances, record delinquencies and general recessionary stress require a new approach to credit cards.  Loan portfolio management can help [...]

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We’ve previously posted on use cases for loan portfolio management.  We know extend this list.  Loan portfolio management can reduce credit loss in the following ways:

Distressed portfolio management – ability to determine the optimal treatment strategy:

Loan modification
Short [...]

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One thing loan portfolio management can do is to identify borrowers in distress.  This is very important for revolving lines of credit, as it enables lenders to take action on credit lines before problems go deeper.  But what about non-revolving credit, like mortgage for example?  Does identifying borrowers in distress really help?  Yes, but “why” [...]

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From Peter Redshaw> Within the Banking and Investment Services team, we continue to receive a wide range of enquiries from our financial services clients. What is clear from these ongoing interactions with clients is that time is of the essence – time to plan and form strategies is in short supply, and clients are increasingly [...]

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