by Kristin Moyer | September 8, 2009 | 1 Comment
One way to become more buyer-centric in lending (see here and here) is to create a lending product gallery that lets customers rate products. Letting customers rate products is not a new idea. For example, Amazon.com lets customers rate books, music and other products and provide a review of the product for other customers to [...]
Category: operations Uncategorized Tags: innovation, lending
by Kristin Moyer | September 4, 2009 | Comments Off
Last week I wrote that lending needs to become more buyer-centric (see here). This is really true across banking operations. While many other industries have had to become more buyer-centric (for example, the travel and broader retailing industries), traditional banking has not made significant progress in this area. Is there a case that buyer-centricity is [...]
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Category: operations Tags: buyer-centric, innovation, lending
by Kristin Moyer | September 1, 2009 | Comments Off
Liquidity management has become very important to consumers in the face of the financial crisis and high unemployment. Consumers are looking to gain more control over their spending activities, as many are struggling to stay current on their mortgage. In this environment, how a bank handles fraud can become a differentiator more than ever before. [...]
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