Comments on: I’m Not Banking on Random Acts of Kindness http://blogs.gartner.com/kristin_moyer/2009/06/18/im-not-banking-on-random-acts-of-kindness/ A member of the Gartner Blog Network Sun, 22 Nov 2009 15:51:58 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Trip Allen http://blogs.gartner.com/kristin_moyer/2009/06/18/im-not-banking-on-random-acts-of-kindness/comment-page-1/#comment-4398 Trip Allen Fri, 10 Jul 2009 07:31:04 +0000 http://blogs.gartner.com/kristin_moyer/?p=788#comment-4398 Gents Thanks for the insightful briefing today. It was a pleasure finally meeting you. Cheers Trip Allen, Team Egyii, Singapore Gents
Thanks for the insightful briefing today. It was a pleasure finally meeting you.
Cheers
Trip Allen, Team Egyii, Singapore

]]> By: Trip Allen http://blogs.gartner.com/kristin_moyer/2009/06/18/im-not-banking-on-random-acts-of-kindness/comment-page-1/#comment-3722 Trip Allen Fri, 19 Jun 2009 09:09:33 +0000 http://blogs.gartner.com/kristin_moyer/?p=788#comment-3722 If interested (as I forgot to include it above): http://www.egyii.com/blog/category/marketing/customer-experience-marketing/ Trip Allen, Team Egyii, Singapore If interested (as I forgot to include it above):
http://www.egyii.com/blog/category/marketing/customer-experience-marketing/

Trip Allen, Team Egyii, Singapore

]]> By: Trip Allen http://blogs.gartner.com/kristin_moyer/2009/06/18/im-not-banking-on-random-acts-of-kindness/comment-page-1/#comment-3721 Trip Allen Fri, 19 Jun 2009 08:59:41 +0000 http://blogs.gartner.com/kristin_moyer/?p=788#comment-3721 Gents There are a lot of comparisons around the simplicity of customer experience in the hotel industry and the overly complex attempts at customer experience in the banking industry. Banks just don't get it. I believe that banks are so focused on their overly complicated business- the numbers, the products, Etc that THEY FORGET ABOUT THE CUSTOMER. And the problem is, even during the economic downturn, they continue to ignore the customer (at least in this part of the world- Asia). Whereas, hospitality is ALL ABOUT THE CUSTOMER and the experience. That is why it works. I would take a wild guess that customer experience is probably the most sought out inquiry or request fro advise from for the Gartner banking team- and technology is not always the solution. At Egyii, based in Singapore, we focus on client relationships in banking. If you are interested, you can read more about client relationships and customer expereince. Purely our opinion. Regards Trip Allen, Team Egyii, Singapore Gents
There are a lot of comparisons around the simplicity of customer experience in the hotel industry and the overly complex attempts at customer experience in the banking industry.
Banks just don’t get it.

I believe that banks are so focused on their overly complicated business- the numbers, the products, Etc that THEY FORGET ABOUT THE CUSTOMER. And the problem is, even during the economic downturn, they continue to ignore the customer (at least in this part of the world- Asia).

Whereas, hospitality is ALL ABOUT THE CUSTOMER and the experience. That is why it works.

I would take a wild guess that customer experience is probably the most sought out inquiry or request fro advise from for the Gartner banking team- and technology is not always the solution.

At Egyii, based in Singapore, we focus on client relationships in banking. If you are interested, you can read more about client relationships and customer expereince. Purely our opinion.

Regards
Trip Allen, Team Egyii, Singapore

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