Kristin Moyer

A member of the Gartner Blog Network

Kristin R. Moyer
Research Director
11 years at Gartner
18 years IT industry

Kristin Moyer is a research director in Industry Advisory Services/Banking and Investment Services. She has more than 17 years of experience across the global high-technology industry in a variety of roles. Ms. Moyer's research coverage includes card… Read Full Bio

Coverage Areas:

← →

Investment in Card Management Software on the Rise

by Kristin Moyer  |  June 10, 2009  |  3 Comments

Despite severe market conditions, I am seeing an acceleration of the implementation of new card management software.  Inquiries from Gartner clients regarding card management software selection processes has increased more than 200% for the first 6 months of 2009.  In addition, the number of net new card management software deals between calendar 2007 and 2008 are approximately +5% based on a recent Gartner study – not bad for the deepest global recession since the 1930s.  Some card management software vendors have gone so far as to say, “Knock on wood, but we have not yet been negatively impacted by the financial crisis.”

Clearly, card management software as “recession proof” could change if unemployment continues to rise, the housing market fails to recover, consumer and corporate spending declines further, potentially harsher legislation increases to clamp down on perceived financial institution abuse through largely unregulated card terms (which could impact revenue and profitability), or as if general market conditions worsen.  However, the point remains despite a difficult market environment in 2008:  banks and processors are investing in card management software.  For banks, it’s clear that card solutions are essential to build on existing customer relationships and demonstrate value to their retail banking customers.

3 Comments »

Category: payments     Tags: ,

3 responses so far ↓

  • 1 Kristin Moyer   July 17, 2009 at 12:14 pm

    Take a look at an analysis we’ve done on card management software solutions: “MarketScope for Multiregional Card Management Software.” In this analysis we evaluate the vision and execution of vendors in the space. I hope you find it helpful.

  • 2 L K Ranganathan   December 18, 2009 at 4:57 am

    I find it very useful

  • 3 Erik Wellen   February 27, 2010 at 6:56 am

    Let’s make sure not to confuse tradition Card Management (more related to account management and payments) with Bell ID’s expertise, Smart Card Management Systems (SCMS).

    Bell ID offers its ANDiS4EMV solution which can assist banks with EMV migration – move from magstripe to chip – and further extensions such as Instant Issuance (EMV), EMV dynamic scripting, Internet PIN change solutions and other related functions and features.

    In short, there is legacy CMS more mag stripe card related and there is SCMS which is related to EMV-only. Such systems are not competing but can run and need to run side by side, basically at any bank in the world.