by Kristin Moyer | June 30, 2009 | Comments Off
Nobody has wanted to talk about lending technology for a long time now. In fact, I’ve had few discussions about lending with clients since 2Q08. While the number of client discussions I’ve had during 1H09 has increased 200% year-over-year (and last year was already at a pretty high level), these discussions have nearly all been [...]
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Category: operations Tags: lending
by Kristin Moyer | June 24, 2009 | Comments Off
Mary Knox here. Today Business Wire reported that Ms Jamie Shay, Head of Standards for SWIFT, is one of three new members appointed to the XBRL International Board of Directors. This follows the March 2009 announcement that Chris Church, SWIFT CEO of Americas and Global Head of Securities, joined the XBRL US board. I think [...]
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Category: Executive Decisions operations payments Tags: ISO 15022, ISO 20022, SWIFT, xbrl
by Kristin Moyer | June 23, 2009 | Comments Off
On 17 June 2009, in a report titled “A New Foundation: Rebuilding Financial Supervision and Regulation,” U.S. President Barack Obama called for “a sweeping overhaul of the financial regulatory system.” (see http://www.ustreas.gov/news/index1.html). Under the proposal, the federal government will assume a new role as a systemic risk regulator, with increased authority over a wide range [...]
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Category: Customer operations payments Tags: Add new tag, banking and investment services, financ, financial crisis, financial services restructuring, regulatory compliance
by Kristin Moyer | June 22, 2009 | 2 Comments
The financial crisis has already had far reaching impacts and consequences on consumers, financial institutions and the vendors that serve them. Even before the crisis, payments was in flux due to regulatory change, account and transaction volume growth and the need to contain costs while leveraging payments to drive revenue and retain customers (see “Three [...]
Category: payments Tags: card management software, payment services hub, payments, psh
by Kristin Moyer | June 18, 2009 | 3 Comments
David Furlonger and Alistair Newton here – today we came across a new customer service offering that caught our attention and caused us to consider why it is always non-financial service providers that are leaders in customer service. Mark Hoplamazian, CEO of Hyatt Hotels, has just announced a change to the hotel chain’s Gold Passport [...]
Category: Customer Executive Decisions Tags: Add new tag, banking, cards, CRM, customer service, innovation, loyalty
by Kristin Moyer | June 16, 2009 | 2 Comments
Mary Knox here. I have been giving myself a crash course on the use (or potential use!) of mashups by banks in preparation for my involvement in this year’s SIBOS, which will include a mashup stream in the innovation track. I’ve started blogging about mashups in banking on the SWIFT community site. The growing interest [...]
Category: Customer Executive Decisions operations payments Tags: business benefits, community, financial social networks, mashups, SWIFT
by Kristin Moyer | June 11, 2009 | 1 Comment
Rick DeLotto here… H1N1 reached World Health Organization Pandemic status on June 11, 2009, meaning that it is firmly established worldwide. To date, this appears to be are relatively mild influenza strain in the developed world, with nearly 30,000 infections and 144 deaths officially reported in 74 countries. Unlike seasonal influenza outbreaks, which are most [...]
Category: Customer Executive Decisions insurance operations payments Tags: banking and investment services, BCM DR, contingency planning, Pandemic
by Kristin Moyer | June 10, 2009 | 3 Comments
Despite severe market conditions, I am seeing an acceleration of the implementation of new card management software. Inquiries from Gartner clients regarding card management software selection processes has increased more than 200% for the first 6 months of 2009. In addition, the number of net new card management software deals between calendar 2007 and 2008 [...]
Category: payments Tags: card management software, payments
by Kristin Moyer | June 9, 2009 | Comments Off
Consumer migration is occurring on a global basis. In emerging economies, consumers are migrating from the city back to the country. For example, 12 million factory workers in China who returned home for the 2009 Chinese New Year remained in the countryside. Expats are returning home. For example, 200,000 people could leave Singapore by 2010 [...]
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Category: insurance Tags: consumer migration
