Kristin Moyer

A member of the Gartner Blog Network

Archives for June, 2009


Interest in Lending Technology Showing Signs of Life

by Kristin Moyer  |  June 30, 2009  |  Comments Off

Nobody has wanted to talk about lending technology for a long time now.  In fact, I’ve had few discussions about lending with clients since 2Q08.  While the number of client discussions I’ve had during 1H09 has increased 200% year-over-year (and last year was already at a pretty high level), these discussions have nearly all been […]

Comments Off

Category: operations     Tags:

SWIFT Representation on XBRL International Board Bodes Well for Maturity

by Kristin Moyer  |  June 24, 2009  |  Comments Off

Mary Knox here. Today Business Wire reported that Ms Jamie Shay, Head of Standards for SWIFT, is one of three new members appointed to the XBRL International Board of Directors. This follows the March 2009 announcement that Chris Church, SWIFT CEO of Americas and Global Head of Securities, joined the XBRL US board. I think […]

Comments Off

Category: Executive Decisions operations payments     Tags: , , ,

Pay careful attention to the proposals, but hold on to your wallet.

by Kristin Moyer  |  June 23, 2009  |  Comments Off

On 17 June 2009, in a report titled “A New Foundation: Rebuilding Financial Supervision and Regulation,” U.S. President Barack Obama called for “a sweeping overhaul of the financial regulatory system.” (see http://www.ustreas.gov/news/index1.html).  Under the proposal, the federal government will assume a new role as a systemic risk regulator, with increased authority over a wide range […]

Comments Off

Category: Customer operations payments     Tags: , , , , ,

Card Management Software is on a Path to Extinction

by Kristin Moyer  |  June 22, 2009  |  2 Comments

The financial crisis has already had far reaching impacts and consequences on consumers, financial institutions and the vendors that serve them.  Even before the crisis, payments was in flux due to regulatory change, account and transaction volume growth and the need to contain costs while leveraging payments to drive revenue and retain customers (see “Three […]

2 Comments »

Category: payments     Tags: , , ,

I’m Not Banking on Random Acts of Kindness

by Kristin Moyer  |  June 18, 2009  |  3 Comments

David Furlonger and Alistair Newton here – today we came across a new customer service offering that caught our attention and caused us to consider why it is always non-financial service providers that are leaders in customer service. Mark Hoplamazian, CEO of Hyatt Hotels, has just announced a change to the hotel chain’s Gold Passport […]

3 Comments »

Category: Customer Executive Decisions     Tags: , , , , , ,

Mashups, Banks and SWIFT: Synergies of Community

by Kristin Moyer  |  June 16, 2009  |  2 Comments

Mary Knox here. I have been giving myself a crash course on the use (or potential use!) of mashups by banks in preparation for my involvement in this year’s SIBOS, which will include a mashup stream in the innovation track. I’ve started blogging about mashups in banking on the SWIFT community site. The growing interest […]

2 Comments »

Category: Customer Executive Decisions operations payments     Tags: , , , ,

H1N1 is now “officially” a pandemic…

by Kristin Moyer  |  June 11, 2009  |  1 Comment

Rick DeLotto here… H1N1 reached World Health Organization Pandemic status on June 11, 2009, meaning that it is firmly established worldwide.  To date, this appears to be are relatively mild influenza strain in the developed world, with nearly 30,000 infections and 144 deaths officially reported in 74 countries.  Unlike seasonal influenza outbreaks, which are most […]

1 Comment »

Category: Customer Executive Decisions insurance operations payments     Tags: , , ,

Investment in Card Management Software on the Rise

by Kristin Moyer  |  June 10, 2009  |  3 Comments

Despite severe market conditions, I am seeing an acceleration of the implementation of new card management software.  Inquiries from Gartner clients regarding card management software selection processes has increased more than 200% for the first 6 months of 2009.  In addition, the number of net new card management software deals between calendar 2007 and 2008 […]

3 Comments »

Category: payments     Tags: ,

The Implications of Consumer Migration

by Kristin Moyer  |  June 9, 2009  |  Comments Off

Consumer migration is occurring on a global basis.  In emerging economies, consumers are migrating from the city back to the country.  For example, 12 million factory workers in China who returned home for the 2009 Chinese New Year remained in the countryside.  Expats are returning home.  For example, 200,000 people could leave Singapore by 2010 […]

Comments Off

Category: insurance     Tags: