Archives for May, 2009
by Kristin Moyer | May 22, 2009 | 1 Comment
David furlonger and Stessa Cohen here… Newswires in Canada are full of the announcement from the Federal Finance Minister Jim Flaherty about changes in the rules governing credit cards: http://www.nationalpost.com/related/topics/index.html?subject=Jim+Flaherty&type=Person On the surface these changes reflect some of what has already been proposed by U.S. lawmakers, (http://blogs.gartner.com/kristin_moyer/2009/04/29/transparency-communication-with-proposed-credit-card-regulatory-changes/ ), but importantly are absent any limiting of [...]
Category: Customer Executive Decisions payments Tags: banking, canada, credit card, customer service, regulation, reporting, retail banking, social networking, transparency
by Kristin Moyer | May 21, 2009 | 1 Comment
David Schehr here. Citigroup has just announced a new mobile application for trading foreign currency (FX trading) via an iPhone or similar Apple product. While many are intrigued by the range of uses for these devices, this particular development has me scratching my head a bit. Why? Because Citigroup has been through a great [...]
Category: Customer Executive Decisions Tags: Citigroup, FX Trading, investors, iPhone, mobile, self directed
by Kristin Moyer | May 8, 2009 | 1 Comment
I’ve been getting a lot of inquiries on the sunset of Base24 lately. Banks and card processors are actively developing and executing migration plans in light of the sunset of Base24. For sure, the migration off Base24 is an enormous task in terms of cost and risk. Many large banks and processors leverage Base24 and have extensive [...]
Category: payments Tags: base24, card processing, transaction processing
by Kristin Moyer | May 5, 2009 | 1 Comment
Rick DeLotto here. While it is far too early for a “Lessons Learned” entry, we can make a fairly good stab at “Lessons still on the blackboard.” The Media will over react early and often. Frankly, this is a good thing. We need the media to cut through the noise of everyday life to bring [...]
Category: Customer Executive Decisions insurance operations payments Tags: banking and investment services, BCM DR, h1n1, influenza, Pandemic, Swine Flu
