by Kristin Moyer | April 29, 2009 | 2 Comments
Stessa Cohen here. One thing that is hard for an industry, for an organization that has a long tail of history and relies on “the way things have been done” is change. Big surprise, right? So, naturally, when some bankers read about the Obama administration’s plans to add more regulatory controls, they must be worrying about [...]
Category: Customer operations payments Tags:
by Kristin Moyer | April 28, 2009 | 1 Comment
Stessa Cohen and Rick DeLotto here. Twitter is NEW! Twitter is fun! Twitter ‘s structure- (each post is only 140 characters long) encourages simplification and vivid writing. Oh, yeah: Twitter is permanent. Your tweets are out there, re-tweeted by your followers, picked up by blogs and PR firms, emailed around the world. Spontaneity and regulatory [...]
Category: Customer Executive Decisions operations Tags: consumer banking, regulatory compliance, SEC, social media, twitter
by Kristin Moyer | April 27, 2009 | 2 Comments
Rick DeLotto and Roberta Witty here with some thoughts on the Influenza Uproar… please note that, as of this writing, no epidemic or pandemic has been declared. First, don’t panic— if you are a US bank you should already have a written and tested pandemic plan in place. We suggest you review it, check your [...]
Category: Customer Executive Decisions insurance operations payments Tags: disruption, ffiec, influenza, Operational risk, Pandemic, regulation, Stress Testing, Swine Flu
by Kristin Moyer | April 17, 2009 | 2 Comments
Each year, Gartner does a survey of CIOs from around the world. We ask them what their priorities are, both in terms of business and IT. For 2009, one of the top business priorities for financial services firms is to improve business processes (formal results to be published shortly). This is also a top priority [...]
Category: operations Tags: business processes, it transformation, lending services hub
by Kristin Moyer | April 15, 2009 | 3 Comments
Mary Knox here. As Stessa Cohen and I continue our research on customer data integration (CDI) and multi-channel integration (MCI), I am reminded again of the need to focus on not only what should be done, but also on what can be done. As we outline in our research, there are three styles of CDI [...]
Category: Customer operations Tags: Add new tag, customer data, master data management, multi-channel integration
by Kristin Moyer | April 14, 2009 | Comments Off
We adopted our youngest son from China about two years ago. While I have always been interested in Asia and the East, I have since become more interested. Over about this same period of time (and certainly starting long ago), the balance of power has shifted between the East and the West. The East (the Middle [...]
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Category: Executive Decisions Uncategorized Tags: asia, disruption, east/west divide, innovation, middle east, west
by Kristin Moyer | April 9, 2009 | Comments Off
In the US alone, there is a projected loss of $1.1 trillion from residential mortgages held by investors and banks worldwide (source: The Goldman Sachs Group). I’ve been asked a lot lately about technologies that can help ease the drastic market conditions facing the financial industry. Advanced mortgage analytics is one of them, and I [...]
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Category: Customer Uncategorized Tags: advanced mortgage analytics, financial crisis
by Kristin Moyer | April 3, 2009 | Comments Off
Kristin Moyer, Rick DeLotto and David Furlonger here. A couple months ago David and Kristin wrote about the looming wave of divestiture in the banking industry. We noted several factors that would accelerate divestiture in the banking industry, including the need for banks to raise capital (and therefore sell portions of their operations) and the [...]
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Category: operations Tags: divestiture
by Kristin Moyer | April 2, 2009 | Comments Off
Kristin Moyer and Rick DeLotto here. The recent announcement that Fifth Third will be selling a stake in its payment processing unit is a reminder of the looming divestiture that is beginning to take place in the banking industry. A couple months ago our colleague David Furlonger and Kristin wrote about the looming wave of divestiture in the banking [...]
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Category: Executive Decisions Uncategorized Tags: 21st century banking, customer needs, divestiture, payments
