Kristin Moyer

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Archives for March, 2009


To Successfully Centralize – Don’t Stress Commonalities, Stress Differences?

by Kristin Moyer  |  March 3, 2009  |  Comments Off

Hi, Mary Knox here. Over the past few weeks, I’ve spoken with a number of clients about their efforts to centralize data or processes, both to reduce costs and to improve efficiency and reduce risk.  This is a topic we’ve researched for a number of years (see Balancing Centralization and Decentralization, or Defining Architectural Spaces, [...]

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Category: Customer Executive Decisions operations     Tags: , , , , ,

One Bank, One Customer, Two Very Different Conversations

by Kristin Moyer  |  March 2, 2009  |  Comments Off

As I wrote in a previous blog, after 11 years with one top of wallet credit card, I have decided to cancel that card.  Given the fact that GDP in the US contracted by 6.2% in Q4, and given that American Express is paying customers with a balance $300 to close their accounts – I [...]

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Category: payments     Tags: