Kristin Moyer

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Archives for March, 2009


Wells Chair Richard Kovacevich’s Clear Communication on the Financial Crisis

by Kristin Moyer  |  March 30, 2009  |  Comments Off

Stessa Cohen here. Since the financial crisis broke into the mainstream press, I’ve been following how banks are communicating with their customers about the crisis. The bottom line so far: pretty dismal.  More press release-style communications than clear, direct communication. These days, direct references to the financial crisis has pretty much disappeared from the front pages [...]

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Category: Customer     Tags: , , ,

PHYSICAL security counts, too…

by Kristin Moyer  |  March 26, 2009  |  Comments Off

Rick DeLotto here again—I am not trying to raise fear, uncertainty and doubt (this time) —just a bit of caution. I just read a news report that the home of a former executive of a failed European bank was attacked and vandalized by what was described as an “anti capitalist group”.  Windows were broken on [...]

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Category: Customer Executive Decisions operations     Tags: , , , , ,

FS Crisis: South African Banks Saved By Being 12 Months Behind the Cycle

by Kristin Moyer  |  March 26, 2009  |  1 Comment

David Furlonger and Peter Redshaw here, freshly returned from Jo’Burg Hilton. Recently surrounded by many of our clients from the African market at our annual Financial Services Conference, it was interesting to see how the global financial services crisis and economic climate is affecting these emerging markets. While the fall out from the global economic [...]

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Category: Executive Decisions     Tags: , , , ,

Twitter: Going Beyond Chatter to Integrated Customer Service Tool

by Kristin Moyer  |  March 25, 2009  |  3 Comments

Hi there – Alistair Newton and Stessa Cohen here. We were interested in the announcement this week by Salesforce.com that they were to offer a module of their CRM based software tools focused on allowing institutions to better track “conversations ” taking place within the Twitter community. This launch will form part of their Service [...]

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Category: Customer operations     Tags: , , , , , , , , , , ,

SXSW: Consumers want to know how to budget, manage money

by Kristin Moyer  |  March 16, 2009  |  1 Comment

Stessa Cohen here. I’m in Austin (Texas) today, moderating a panel Finance 2.0 – online personal finance management.  Panel includes Mint, SmartyPig, Billeo, and Keeping Nickels.  My initial impression: consumers, even bleeding edge early technology adopters, are hungry for help, information, advice about how to get a hold of their personal finances. How do I [...]

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Category: Customer     Tags: , ,

Is EIPP a Good Idea for Banks?

by Kristin Moyer  |  March 16, 2009  |  5 Comments

I’ve been working with Debbie Wilson on what the role of banks should be with EIPP.  As banks and payment processors increasingly look to make payments more strategic through value-added services, EIPP is becoming an attractive option. Banks and processors are looking at EIPP as an opportunity to drive new revenue streams and customer intimacy with corporate customers.  [...]

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Category: payments     Tags:

Do layoffs threaten your business continuity plans?

by Kristin Moyer  |  March 12, 2009  |  2 Comments

Rick DeLotto again… with a follow-up to my recent bloggings on how the Downturn is affecting business continuity in banking.  I just caught up with the Challenger Grey and Christmas estimates on US financial services layoffs in 2008… over 260, 000!  (http://www.challengergray.com/press/Financial%20Cuts%20Breakdown.pdf) Most of my research relating to this “slow disaster” is how it will [...]

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Category: Customer Executive Decisions operations     Tags: , , , , , , , , ,

Impact of the Fiscal Squeeze on your City affects your banks’ BCP…

by Kristin Moyer  |  March 10, 2009  |  Comments Off

Rick DeLotto here again—and I have got to stop watching the morning news.   Here in the US—and maybe in a lot of places– the chances are very good that your local governments are either actually, or contemplating, running out of money.  Their next, inevitable step is making drastic cutbacks in the provision of emergency [...]

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Category: Customer Executive Decisions operations     Tags: , , , , , , ,

Consumers to Pay Fees for Deposit Insurance? Better Check with Your Customers

by Kristin Moyer  |  March 5, 2009  |  Comments Off

Stessa Cohen here.  Twitter is like standing in the middle of a rushing stream. Sometimes I see a nugget, I pick it up and can’t believe what I read in just 140 characters. For example, this afternoon, I followed someone’s tweet referring to one Paulsworld:. Paulsworld: Just spoke with a national research company working for [...]

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Category: Customer operations     Tags: , , , , ,

Nervous at NASSCOM

by Kristin Moyer  |  March 4, 2009  |  Comments Off

Peter Redshaw here: Having just got back from a hectic time at NASSCOM in Mumbai, there were two questions that seemed top of mind for all the worried outsourcing providers there: How long and how deep is this recession going to be? Will there be a “flight to quality” in the wake of the Satyam [...]

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Category: Executive Decisions operations     Tags: , , , , ,