by Kristin Moyer | February 27, 2009 | 4 Comments
Alistair Newton here. I was struck yet again as I watched an interview last night with Professor Muhammed Yunus, the Nobel Peace Prize winning founder of Grameen bank, that the key to successful banking is really quite simple. Know and understand your customer, and deliver products and services to support their needs. “The Banker to [...]
Category: Customer Tags: bad debt, banking, customers, grameen, innovation, microcredit, microlending
by Kristin Moyer | February 25, 2009 | Comments Off
Alistair Newton here. With numerous parts of the global financial services industry suffering at the hands of sub prime, credit crunch and general evaporation of customer confidence, for many their carefully laid strategies and plans are being replaced by short-term tactics focused on survival. So its refreshing to see that amongst this scramble, some financial [...]
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Category: payments Tags: ach, Add new tag, credit card, debit card, payments, paypal
by Kristin Moyer | February 24, 2009 | 1 Comment
I don’t live in California, Florida, Arizona or some of the other markets that have been hardest hit by the mortgage crisis. In fact, right now there’s only one home for sale in my neighborhood, and it’s not a foreclosure situation (at least not yet). But, on a national and global basis, the numbers are [...]
Category: Customer Uncategorized Tags: advanced mortgage analytics, financial crisis
by Kristin Moyer | February 20, 2009 | 4 Comments
Stessa Cohen here. When the financial crisis hit last Fall, I blogged about how banks should communicate with their customers, all consumers, about the financial crisis – the impact on the bank, what it means for customers, what they should do now. I even wrote a note about it with my colleague Rick De Lotto. I don’t [...]
Category: Customer Tags: ACSI, banking, banking and investment services, consumer satisfaction, customer communications
by Kristin Moyer | February 19, 2009 | Comments Off
Kristin—Rick DeLotto here again. When it heard what NYC’s Mayor Bloomberg announced yesterday my time-worn copy of Jane Jacob’s Cities and the Wealth of Nations fairly leapt from the shelf in joy. Historically, the best way to make things happen is to mix cheap space, like-minded entrepreneurs, ready funding together in a bustling urban environment, [...]
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Category: Customer Executive Decisions operations payments Tags: Add new tag, business incubator skunkworks, entrepreneur, financial services, future of banking, software, start-up, venture capital
by Kristin Moyer | February 17, 2009 | 2 Comments
Stessa Cohen here. President’s Day in the US may not be the exciting holiday one wants in mid-February. Here’s another cause for celebration: According to Silicon.com The venerable paper cheque celebrates its 350th birthday next week, although the prospect of the payment method celebrating many more is diminishing. According to the Cheque and Credit Clearing Company [...]
Category: operations payments Tags: checks, cheques, payments, paypal, remote deposit
by Kristin Moyer | February 12, 2009 | 6 Comments
My husband and I have had a credit card that earns airline mileage on a specific carrier for 11 years now. We are the kind of customers that banks love yet hate. We charge anything that we can – gas, food, kids’ after school activities, a pack of gum. We complain that the light-rail in [...]
Category: Uncategorized Tags: credit card, payments
by Kristin Moyer | February 11, 2009 | Comments Off
Hey Kristin—Rick DeLotto here again. Something I blogged back on January 30 has been nagging at me… Challenger Grey and Christmas most recent figures for financial services layoffs in 2008 only run up through October, and total just under 130,000 till then… guesstimates from early in the year were pointing toward 200,000…add in the roughly [...]
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Category: operations Uncategorized Tags: banking and investment services, cr, financial crisis, intellectual property, layoffs, trade secrets
by Kristin Moyer | February 11, 2009 | Comments Off
David Furlonger here - yesterday saw the release of the U.S. Financial Stability Plan and the Capital Assistance Program. The accompanying Fact Sheet sets out the requirement for banks to begin “comprehensive stress testing” to determine whether institutions have the necessary capital to lend money and absorb future losses from further economic declines. While [...]
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Category: Executive Decisions operations Tags: banking, Basel II, Basel III, Capital Assistance Program, credit crisis, data management, financial crisis, Financial Stability Plan, geithner, regulation, risk management, Stress Testing, TARP, US Govt, VaR
by Kristin Moyer | February 10, 2009 | Comments Off
We spent December, January and into February developing our research agenda for 2009. We’re making some changes from 2008, as we do almost every year at this time. We will focus on four core topic areas within banking: Customer – technology that is customer-facing Operations – technology that supports the operations of the bank Payments [...]
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Category: Customer Executive Decisions operations payments Tags: 2009 research agenda
