by Kristin Moyer | January 20, 2009 | Comments Off
Kristin Moyer and Christophe Uzureau here. Payments is becoming a growth driver for banks, a critical aspect of client retention. As we get 2009 started, our Payments Research Community has been brainstorming what issuing will look like both now and in the future: Multi-payment instruments portfolios – We do not believe full payment convergence of [...]
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Category: payments Uncategorized Tags: banking and investment services, issuing, payments
by Kristin Moyer | January 19, 2009 | Comments Off
Our clients are becoming increasingly interested in card processing options – should they keep things in-house, or should they outsource them? Some banks are hoping to achieve cost savings in the midst of the financial crisis. However, the reason many are re-exmaning their existing delivery models is that payments is becoming a growth driver for [...]
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Category: payments Uncategorized Tags: banking and investment services, payments, sourcing
by Kristin Moyer | January 15, 2009 | 2 Comments
Christophe Uzureau and Kristin Moyer here. Many barriers exist to the more widespread adoption of mobile payments in developed markets, one of them being lack of consumer interest. Another barrier, however much less significant, has been the mobile phone itself. Most mobile phones do not yet include near field communication (NFC) capabilities due to business [...]
Category: payments Uncategorized Tags: banking and investment services, bluetooth mobile payments, contactless payments, mobile payments, nacha, nfc
by Kristin Moyer | January 14, 2009 | Comments Off
I’ve got four young boys, the youngest being three and the oldest being seven years old. This week we stumbled on Kermit the Frog singing, “It’s Not Easy Being Green.” Until recently, the same thing could often be said of small banks (“It’s Not Easy Being Small”) and their ability to innovate technologically and compete with larger regional [...]
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Category: Uncategorized Tags: banking and investment services, credit unions, facebook, global banks, kermit, regional banks, small banks
by Kristin Moyer | January 13, 2009 | 2 Comments
Stessa Cohen and Kristin Moyer here. Financial social networks (FSNs) have been struggling of late, as evidenced by things like regulatory challenges, the exit of Zopa from the US market and others. At the same time, banks have been struggling to incorporate Web 2.0 and social computing strategies into the fabric of their business model. [...]
Category: Customer Uncategorized Tags: banking and investment services, fsns, lending club, Mint, p2p, p2p lending, prosper, smartypig, social computing vendors
by Kristin Moyer | January 12, 2009 | Comments Off
Peter Redshaw and Kristin Moyer here. On Friday, we wrote about what the Satyam situation means for financial services institutions. We strongly advised that financial services firms include systemic and geo-political risks, such as the risk of war or patent infringement, into outsourcing practices, pricing and governance. For those banking & investment services firms that [...]
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Category: operations Uncategorized Tags: banking and investment services, BPO, offshore, outsourcing, satyam
by Kristin Moyer | January 9, 2009 | Comments Off
Peter Redshaw, Kimberly Harris-Ferrante, Alistair Newton, David Furlonger, Vinny Oliva and Kristin Moyer here today. The recent accounting scandal at Satyam has been extensively reported on and analyzed by Gartner – see Prepare for Aftereffects of Satyam Accounting Scandal (and other research on this issue that will be published shortly). This report and others contain [...]
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Category: operations Uncategorized Tags: financial services institutions, fsis, insurers, offshore, sourcing
by Kristin Moyer | January 8, 2009 | Comments Off
A lot of my family and friends assume that because I’m a Gartner technology analyst, I have a crystal ball into the future of the global economic environment. Here are some of the questions and comments I heard over the holidays: “I heard that one of Wal-Mart’s highest selling items this Christmas was a safe. [...]
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Category: Executive Decisions Uncategorized Tags: banking and investment services, east, financial crisis, opportunity
by Kristin Moyer | January 7, 2009 | Comments Off
What’s in store for 2009 for IT in the banking industry? Is the glass half empty or half full? We think it’s half full. Yes, the industry will see yet more restructuring. Some of the restructuring will be due to the financial crisis, some of it will be due to longer term forces like the [...]
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Category: Executive Decisions Uncategorized Tags: financial crisis, opportunity, restructuring
