Stessa Cohen and Kristin Moyer here. Financial social networks (FSNs) have been struggling of late, as evidenced by things like regulatory challenges, the exit of Zopa from the US market and others. At the same time, banks have been struggling to incorporate Web 2.0 and social computing strategies into the fabric of their business model. Meanwhile, a new breed of social computing vendor has emerged in retail banking: social computing vendors. These vendors provide social computing applications and widgets built expressly for banks, and often look more like blogs or social networks.
Banks could find their way into social computing by partnering with FSNs as social computing vendors. For example, SmartyPig is a social computing vendor partners with other banks, which then provides the actual bank account and servicing. Wesabe is already partnering with the Telegraph (UK) newspaper. FSNs (for example, Prosper, Lending Club and others) could find their way out of regulatory challenges by partnering with banks and providing financial services applications and widgets.
Banks may be more receptive to this idea than they have been in the past, particularly given an understanding of the need to adopt social computing and a financial market that provides few growth opportunities.
Don’t be surprised if, in the near future, you log into your account and see the logo of a previously-focused FSN that is now partnered with your bank as a technology vendor.
2 responses so far ↓
1 Why Social Media in the Banking Sector? // Feb 6, 2009 at 9:26 am
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2 George Edwards // May 11, 2009 at 2:47 pm
I think social media and the banking sector we made for each other. We all remember the list of storied brands, rich with history who all collapsed by making the wrong decisions in the dark, so that when everything came to light…they had no brand capital(trust) left with there comsumer.
Here is an example of how The Royal Bank of Canada understands the importance of engaging clients with transparency. http://www.rbcroyalbank.com/online/olb_w_reviews.html
RBC -80,000 employees
18 million personal, business, public sector and institutional clients
Offices in Canada, the U.S. and 52 other countries
Over 5 million clients enrolled in RBC Royal Bank Online Banking
Cheers
GE
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