Kristin R. MoyerPeter Redshaw and Kristin Moyer here. On Friday, we wrote about what the Satyam situation means for financial services institutions. We strongly advised that financial services firms include systemic and geo-political risks, such as the risk of war or patent infringement, into outsourcing practices, pricing and governance. For those banking & investment services firms that would like to learn more on how to do this, we provide some analyst picks on research that can support your BPO planning.
Gartner’s Banking & Investment Services team has previously written about these concepts in Offshore Sourcing Presents Risks to Financial Services Providers and Managing Risk in Offshore Outsourcing for Investment Banks. This research presented a model for calculating the key political and economic risks of offshore sourcing for FSIs with metrics based on a set of easy-to-adopt quantitative parameters. This same model would apply to life and P&C insurance companies.
More recently, we have written about the wide variation in the types of providers and the services they offer (Provision of BPO for Investment Services Firms), models for offshore delivery (Offshore Delivery of BPO for Investment Services Firms) and the impact of the financial crisis on BPO (What’s Hot in BPO for Banking and Investment Services).
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Category: Uncategorized operations Tags: banking and investment services, BPO, offshore, outsourcing, satyam
