Kristin Moyer

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Archives for January, 2009

Thinking About Biting the Hand that Feeds You? Bad Idea!

by Kristin Moyer  |  January 30, 2009  |  2 Comments

David Furlonger and Stessa Cohen here.  I nearly choked on my breakfast in Winnipeg the other day. As we have been advising our clients for some time (for example: Customer Onboarding: Case Studies Highlight Process and Technology Failings, Customer Experience Management: A Financial Services Perspective and The Biggest Threats to the Bank Franchise: What Banks Should Do […]


Category: Executive Decisions Uncategorized     Tags: ,

Fannie Mae is Just the Beginning – Beware of Leafy Branches

by Kristin Moyer  |  January 30, 2009  |  1 Comment

Rick DeLotto here.  You may not have seen this one, as it hasn’t drawn that much press yet, but there was a report this morning that the US Department of Justice detected and blocked an attempt by a contract worker to destroy all data belonging to The Federal National Mortgage Association (FNMA) (AKA Fannie Mae”) […]

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Category: Executive Decisions operations Uncategorized     Tags: , ,

Will You Take Your Salary in Virtual Scrip?

by Kristin Moyer  |  January 28, 2009  |  Comments Off

David Furlonger here.  In December 2007 we introduced the concept of The Future of Money: The Future of Money and discussed the relationship of various forms of money with the banking and payments systems.  Thirteen months later and the Future of Money is seen in a very different economic light.  While the notion of complimentary currencies […]

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Category: Executive Decisions Uncategorized     Tags:

The Rise of Ethics Management Technology

by Kristin Moyer  |  January 27, 2009  |  Comments Off

Rick DeLotto here.  Reputation management concerns are spurring banks to label lawbreaking by executives and employees as “ethical lapses” for errors in judgment, and label “errors in judgment” as mere miscalculations.  Corporate ethics is past the point where mere careful consideration of its “dictates” is required. Complete, total, enthusiastic and auditable acceptance of and compliance […]

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Banks Need Quantitative Linking of Risk Management to Corporate Performance Management

by Kristin Moyer  |  January 26, 2009  |  Comments Off

Doug McKibben and Kristin Moyer here.  Many institutions have yet to create a culture that forges the link between risk and corporate performance. Risk management is a component of corporate performance management, which encompasses the methodologies, metrics, processes and systems used to manage the business performance of a company. Risk events must be modeled against […]

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What the Obama Stimulus & Wireless Broadband Could Mean to Banks Doing Business in the US

by Kristin Moyer  |  January 23, 2009  |  Comments Off

 Christophe Uzureau and Stessa Cohen here. Along with the flurry of the Inauguration this week, the Obama administration also announced it’s economic stimulus proposal. This $825 billion package includes funds – some $6 billion – for the US broadband infrastructure – which includes wireless. Is this the last hurdle to the success – at last […]

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Category: Customer operations Uncategorized     Tags:

The Looming Failure of Post-Merger Integration

by Kristin Moyer  |  January 23, 2009  |  6 Comments

The banking industry has undergone massive restructuring as a result of the financial crisis.  Along with bank failures and government nationalization, mergers and acquisitions have dramatically transformed the banking landscape as we know it. Now the hard work of post-merger integration begins.  Banking is an IT-driven industry.  While there are many important post-merger activities, the […]


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Forget Mobile Payments or Mobile Banking – It’s Mobile Financial Services

by Kristin Moyer  |  January 22, 2009  |  Comments Off

Christophe Uzureau and Stessa Cohen here.  Sybase announced today that it is acquiring Paybox.  Beyond the technology knowhow brought to Sybase via the Paybox acquisition, there is an important potential mindset contribution. Since Paybox has been around since 1999, they had gone through several iterations, moving from a branded B2C service to a mobile solution […]

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Category: payments Uncategorized     Tags: , , , , ,

Why Transparency is the Next Wave in Customer Relationships

by Kristin Moyer  |  January 21, 2009  |  Comments Off

Kristin Moyer and Alistair Newton here.  Transparency is the next wave in customer relationships: Strategic Planning Assumption:  By 2012, 25% of bank customers will know the monetary value of their bank relationships, and 10% will negotiate with their banks on product and service prices. A consumer survey released yesterday shows the lack of trust consumers […]

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Category: operations Uncategorized     Tags: , ,

What Banks Can Learn from the White House

by Kristin Moyer  |  January 20, 2009  |  1 Comment

Just hours into Obama’s Presidency, the White House is already blogging: The Whistle Stop Tour A National Day of Renewal and Reconciliation Honoring Dr. King’s Legacy and Serving America Several others Most interesting for banks (and corporations in general) is a post from the Director of New Media for the White House, Macon Phillips:  Change has Come […]

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