http://blogs.gartner.com/kristin_moyer/2008/10/13/help-wanted-leadership-and-advice/ A member of the Gartner Blog Network Sat, 21 Jan 2012 07:44:58 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://blogs.gartner.com/kristin_moyer/2008/10/13/help-wanted-leadership-and-advice/comment-page-1/#comment-29 Alistair Newton Wed, 15 Oct 2008 13:10:49 +0000 http://blogs.gartner.com/kristin_moyer/?p=180#comment-29 This crystalises a key issue - and highlights it in shocking fashion. Banks do indeed spend too much time looking internally, and too little focused on their clients. They need to rectify this issue urgently, and start communicating with and reassuring their customers. If they do not, they risk tarnishing their already damaged reputations. This crystalises a key issue – and highlights it in shocking fashion. Banks do indeed spend too much time looking internally, and too little focused on their clients. They need to rectify this issue urgently, and start communicating with and reassuring their customers. If they do not, they risk tarnishing their already damaged reputations.

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