Comments on: Get those Smiley Faces off Your Online Banking Website

By: What Banks are Doing to Improve Customer Trust - Not Much

What Banks are Doing to Improve Customer Trust - Not Much — Wed, 12 Aug 2009 16:11:50 +0000

[...] noted that banks were answering key customer questions regarding the financial crisis (see “Get Those Smiley Faces Off Your Online Banking Website“). We also looked at how banks could begin to address the issue (see “Financial [...]

By: What’s Your Next Bold Move?

What’s Your Next Bold Move? — Tue, 28 Jul 2009 18:02:54 +0000

[...] in October, February we pointed out that the economic crisis was an opportunity for banks to deliver [...]

By: Wells Chair Richard Kovacevich’s Clear Communication on the Financial Crisis

Mon, 30 Mar 2009 10:37:47 +0000

[...] here. Since the financial crisis broke into the mainstream press, I’ve been following how banks are communicating with their customers about the crisis. The bottom line so far: pretty dismal. More press release-style communications than clear, [...]

By: Coffee Mugs are Probably Not the Answer: Consumer Dissatisfaction with Banks on the Rise

Fri, 20 Feb 2009 19:46:55 +0000

[...] Cohen here. When the financial crisis hit last Fall, I blogged about how banks should communicate with their customers, all consumers, about the financial crisis [...]

By: Chris

Chris — Tue, 25 Nov 2008 16:39:56 +0000

There are new temporary limits for the FDIC until 12/31/09. Use an online bank that is FDIC insured.

FDIC insures up to $250,000 per depositor. Keep in mind that individual and joint accounts are insured separately, so if you have both types of accounts, your total deposits can be insured up to $500,000; that’s up to $250,000 in all your individual accounts and up to an additional $250,000 in your joint accounts.

Source: http://venturebankdirect.com/faqs.php

By: Stessa Cohen

Stessa Cohen — Tue, 14 Oct 2008 12:49:18 +0000

Thanks! I hope some of the larger banks will take more of a lead here and go beyond the banner and engage the customer. I think that will mean a lot to people right now.

By: Helen Smith

Helen Smith — Mon, 13 Oct 2008 10:02:45 +0000

Interesting post.
In the UK, I noticed in the last couple of days that the home pages of Alliance & Leicester and Abbey (both owned by Santander), now have large banners stating ‘We’re Backed by one of the world’s largest banks” and providing further details on Santander’s financial credentials. The notices also appear on A&L’s online banking site.
A start at least, but what about the rest?