Comments on: Some Banks Have the Opportunity to Make Lemonade out of Lemons http://blogs.gartner.com/kristin_moyer/2008/09/24/some-banks-have-the-opportunity-to-make-lemonade-out-of-lemons/ A member of the Gartner Blog Network Sat, 21 Jan 2012 07:44:58 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Rick DeLotto http://blogs.gartner.com/kristin_moyer/2008/09/24/some-banks-have-the-opportunity-to-make-lemonade-out-of-lemons/comment-page-1/#comment-14 Rick DeLotto Thu, 25 Sep 2008 12:31:28 +0000 http://blogs.gartner.com/kristin_moyer/?p=84#comment-14 Stessa-- I think this could best be seen as the need to have surge capability--bluntly, runs don't give advance warning and rarely take very long to subside. The extra capacity might only be needed for 48 hours, but the opportunity vanishes just as quickly as it appears. Costs might not be high—it could be as simple as having ALL branch staff cross trained and certified as tellers, of having a back-up (maybe outsourced) call center handy. Profitability comes later-- gotta catch them first. Stessa–
I think this could best be seen as the need to have surge capability–bluntly, runs don’t give advance warning and rarely take very long to subside. The extra capacity might only be needed for 48 hours, but the opportunity vanishes just as quickly as it appears. Costs might not be high—it could be as simple as having ALL branch staff cross trained and certified as tellers, of having a back-up (maybe outsourced) call center handy.

Profitability comes later– gotta catch them first.

]]> By: Stessa Cohen http://blogs.gartner.com/kristin_moyer/2008/09/24/some-banks-have-the-opportunity-to-make-lemonade-out-of-lemons/comment-page-1/#comment-13 Stessa Cohen Wed, 24 Sep 2008 23:35:10 +0000 http://blogs.gartner.com/kristin_moyer/?p=84#comment-13 If they are going to staff branches properly, then banks are going to need better ways to manage staffing costs. Is eyeballing branch operations a good way to do that? I don't think so. Managing staff costs is going to be crucial to profitability and on-going operational efficiencies. If they are going to staff branches properly, then banks are going to need better ways to manage staffing costs. Is eyeballing branch operations a good way to do that? I don’t think so. Managing staff costs is going to be crucial to profitability and on-going operational efficiencies.

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