Kristin Moyer

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Kristin R. Moyer
Research Director
11 years at Gartner
18 years IT industry

Kristin Moyer is a research director in Industry Advisory Services/Banking and Investment Services. She has more than 17 years of experience across the global high-technology industry in a variety of roles. Ms. Moyer's research coverage includes card… Read Full Bio

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Corporate Performance is More Than the Financial Results

by Kristin Moyer  |  September 24, 2008  |  Comments Off

Doug McKibben here.  Corporate performance is about reliable and sustainable processes and performance against those processes and associated policy.  More timely adoption in the U.S. of the principals of Basel II may be a starting point, but what we are seeing here is operational failure.  The largest institutions in the U.S. have opted into Basel II guidelines and may be meeting the letter of Basel II, but given their performance in the current market, they too clearly have much more work to do to reduce operational risk.

Most institutions following Basel II globally use an indexed/standardized approach for operational risk, which basically permits business as usual since operational risk capital is levied based on their revenue, not on any operational risk metric. 

CIOs can provide data, but what is being measured?  You can’t manage what you can’t measure, but you can’t measure what you can’t see.

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