Kathy Harris

Search and social software are not KM — no “get out of KM jail free” card — yet!!

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I’m at Gartner’s  U.S. CRM conference in Phoenix this week and our attendees will hear research on a broad range of strategies and issues. In fact, by noon on Monday (just in the first four hours of the conference), they will have heard about which CRM strategies to cut and which to keep; Web-centric customer relationships; [...]

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One of my older presentations defined three roles that IT plays in innovation — IT can focus innovation on their internal processes, emerging technologies or business innovation.  Then, I jumped the shark a little and decided to represent these three roles on a Maslow-like hierarchy- a triangle with three layers representing the IT roles from [...]

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With the current economic challenges, organizations still recognize the importance of innovation but “frugality” is the watchword – that is, organizations must innovate within their budget and with limited external spending. Alternative approaches include aiming innovation at cost cutting, confining their efforts to improvements rather than more disruptive change and identifying cost reductions to free up [...]

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A few weeks ago, I developed a presentation on the skills needed to build the robust web sites and applications that enable modern business models and practices. Since its development, I’ve presented and discussed this work with many university and business people.  And, this past week, one audience included human resource professionals wanting to discuss the [...]

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I’ve spent the last few weeks on the road meeting with CIOs and IT leaders. Most of our discussions have involved strategic planning. Maybe it’s just that time of year or the current state of business, but many organizations seem to be struggling with redefining their strategy for the next 3-5 years. They tell me that strategic decisions and planning are more difficult [...]

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Every organization wants a reliable innovation program whether it’s aimed at IT or business services and products. A good innovation process model can help you manage your focus, direction and outcomes. And, you need process integrity to ensure that ideas are captured, evaluated fairly and don’t get “lost”.   
Well, that sounds like a lot of overhead, doesn’t [...]

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I’m just starting to update some work on productivity I did a few years ago. One of my key findings in the original is that if you make your customers more productive, they will actually take work away from your organization. This is a simple concept with powerful implications – to make your organization more [...]

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People don’t commit to innovation just because it’s there. Sure, innovation is important to the organization and it is someone’s job, but is that really enough to cause employees to freely offer up their most creative thoughts and ideas? Probably not. Innovation succeeds best when supported by cultural actions that do, in fact, speak louder [...]

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Wow, that’s a big title, isn’t it? I’m not overreaching - just some observations. I paid a lot of attention last week to people all around me and how they use personal technology without realizing the behavioral changes that have come with it. Here are four short stories. 
A ten year old is visiting me this week and she [...]

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