Kathy Harris

Search and social software are not KM — no “get out of KM jail free” card — yet!!

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In some recent research, I discussed next generation jobs, specifically those aimed at engaging people through the Web, communities, and so on. Here’s an excerpt from that research: 
“… organizations will struggle to keep pace as they integrate rapidly changing behaviors and technology into already established business culture and infrastructure. To succeed in “consumerizing” corporate technology, [...]

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In a recent blog, I suggested that the rapid change in technical and business skills will force organizations to increase their employee education – perhaps to the point that employers become the main educators of the Web workforce. 
The risk in technical and business skills is high and is clearly top of mind for many organizations. [...]

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A few weeks ago, I developed a presentation on the skills needed to build the robust web sites and applications that enable modern business models and practices. Since its development, I’ve presented and discussed this work with many university and business people.  And, this past week, one audience included human resource professionals wanting to discuss the [...]

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The Web is currently the most fruitful area for innovation — every day, new ideas emerge along with new uses for old ideas. The difference in innovations from the Web and those from other sources is who is driving the change. Web innovation is led by individual consumers (acting alone or in communities) and by [...]

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I just completed new research on jobs that are emerging from consumerization and the deep adoption of consumer technology and the Web by individuals.  This same consumer technology is also being adopted for corporate use and is driving a growing demand for skills in advanced customer or employee services and in technology-enabling these human interactions. In fact, the current and emerging [...]

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In almost every conference or meeting on innovation, people ask about or tell me about their plans for crowdsourcing. And idea management vendors are adding crowdsourcing structure and functions to their products. So, the desire to use this practice and the buzz about it are very high and there are enough success stories to get people [...]

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Wow, that’s a big title, isn’t it? I’m not overreaching - just some observations. I paid a lot of attention last week to people all around me and how they use personal technology without realizing the behavioral changes that have come with it. Here are four short stories. 
A ten year old is visiting me this week and she [...]

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