Kathy Harris

Search and social software are not KM — no “get out of KM jail free” card — yet!!

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I just completed new research on jobs that are emerging from consumerization and the deep adoption of consumer technology and the Web by individuals.  This same consumer technology is also being adopted for corporate use and is driving a growing demand for skills in advanced customer or employee services and in technology-enabling these human interactions. In fact, the current and emerging [...]

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I’m just starting to update some work on productivity I did a few years ago. One of my key findings in the original is that if you make your customers more productive, they will actually take work away from your organization. This is a simple concept with powerful implications – to make your organization more [...]

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A few months ago, I attended a small but powerful panel discussion on what to expect in IT given the scary state of the world economy.  The insight shared in this discussion was particularly relevant as the economic downturn was just beginning; it is even more relevant as we weather the throes of the recession.  
Everyone in the audience was prepared for dire predictions [...]

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In a Gartner research meeting, we discussed how the IT organization can help the business innovate. One of the topics that generated most discussion is that IT is often stifled and unappreciated when they bring well-developed ideas or well-designed prototypes to a business unit or manager. Apparently, this happens quite often — IT takes the initiative to [...]

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