Kathy Harris

Happy anniversary — I’ve just completed the first year of my innovation blog. I completed 106 posts this past year and exceeded my own expectations. And, thanks to you for reading. 

On September 9, I posted a blog on the topic of CRM and KM and this generated tremendous interest. This week, I’m traveling and with little time to spare, I’ve decided to highlight some key ideas from my past KM posts.  Enjoy the best of KM and Innovation and look for more on this topic during the next 12 months.

1. Can social software close the gap in KM? See “Musings on Innovation, Knowledge Management and Social Software”.
2. Are KM and connective intelligence critical to innovation? See “Knowledge Management and Innovation – Connections”.
3. Working on a strategy for KM? See “Mistakes in Strategy for Innovation, KM or …”.
4. Know how to avoid cultural and behavioral barriers in KM? See “Failure Points in People-Centered Initiatives”. 
5. Need to preserve KM when cost-cutting is rampant? See “Intangibles in a Recession – Value Lost”.
6. Need help defining “what’s in it for me” for employees? See “Incentives and Innovation”.
7. Is KM a critical part of your workplace strategy? See “Workplace Innovation — The New Critical Success Factor”.
8. Finally, is KM in CRM finally within easy reach?  See “CRM and KM — Are We There Yet?”.