Kimberly Harris-Ferrante here. At Pegasystems’ Pegaworld this week, I started thinking about the role and how BPM suites fits into the insurance IT environment. The event brought together over 300 attendees for insurance and healthcare this past week in Orlando, Florida. Sessions explored best practices in BPMS implementation, lessons learned, and decision criteria for project justification. One thing emerged as a key finding – BPMS is not a one trick pony. The applications of BPMS is diverse and expansive, crossing IT and business as well as various business functions such as customer service, policy servicing, and claims. The potential is limitless as long as insurers have creativity and good vision of the processes that they want to automate and improve. This is evolutionary to an industry which is plagued with legacy systems, redundant systems, and LOB/global silos.
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