Jonah Kowall

A member of the Gartner Blog Network

Entries Categorized as 'SaaS'


Contribution : Cool Vendors in IT Operations Management

by Jonah Kowall  |  April 15, 2014  |  2 Comments

In addition to the Unified Communications coverage I also participated in research around IT Operations management software. I contributed a write-up of a small innovative Boston area company Centerity, who provides unified monitoring technology. The simplicity and focus of organizations to simplify and reduce the cost of availability monitoring is core to the offering, with [...]

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Category: Analytics Big Data DevOps IT Operations Monitoring SaaS     Tags:

Use Performance Monitoring to Improve Microsoft Lync Quality

by Jonah Kowall  |  March 18, 2014  |  Submit a Comment

Bern Elliot and I published a research note focused on Lync availability and performance monitoring. The growth and popularity of this unified communications technology has been swift. Upon hearing a constant voice on client inquiry, clients are often dealing with expanding scope and prominence of Lync within their enterprises. This prompted us to address client [...]

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Category: IT Operations Mobile Monitoring NPM SaaS     Tags:

New Magic Quadrant : Network Performance Monitoring and Diagnostics

by Jonah Kowall  |  March 9, 2014  |  9 Comments

After a very long process going back over a year as we began to formulate this new market segment and research around the network performance space. Colin Fletcher, Vivek Bhalla, and myself have published two notes around this new market, leading up to this  Magic Quadrant. This is the first release of the research, we felt [...]

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Category: Analytics Big Data IT Operations NPB NPM NPMD SaaS     Tags:

The Three Topologies in Applications and Infrastructure

by Jonah Kowall  |  March 9, 2014  |  7 Comments

We recently published some new research explaining how various topologies are used among different parts of IT organizations. Separate tooling and use cases provide this visibility today. Here are summaries of these three viewpoints: Application Performance Monitoring (APM) tooling allows for the view from within the application since these tools reside within the application itself. [...]

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Category: Analytics APM IT Operations Monitoring NPM SaaS     Tags:

Updated Research: Rating the larger IT Operations Management Vendors

by Jonah Kowall  |  January 20, 2014  |  1 Comment

Yearly Ronni Colville has been publishing a great note on the ratings and state of the broader ITOM market. As of late 2012 we introduced a sub-slice of her research focused on availability and performance specifically, which often consist of a large number of integrated or partially integrated tools. As many of you are aware [...]

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Category: Analytics APM BSM ECA IT Operations Monitoring NPM SaaS     Tags:

Web-Scale Monitoring and the Importance of APM

by Jonah Kowall  |  December 27, 2013  |  4 Comments

Cameron Haight (@cameron_haight‎) and myself recently published research on how monitoring is applied to web-scale environments. Companies such as Amazon, Google, and Facebook run their environments using different fundamentals than typical enterprise IT organizations. This includes changes in infrastructure, management software, and the applications running on the infrastructure (among many other things including people and [...]

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Category: Analytics APM Big Data DevOps IT Operations Logfile Monitoring SaaS Trade Show     Tags:

Preparing for Gartner Data Center Next Week

by Jonah Kowall  |  December 6, 2013  |  1 Comment

I wanted to post a little something as we get ready to kickoff our 32nd annual data center conference. I will of course be there, speaking about such topics as Unified Monitoring and APM. I will also be discussing other availability and performance technologies. We’ve seen a lot of growing interest in analytics, and the [...]

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Category: Analytics APM DevOps IT Operations Logfile Monitoring NPB NPM NPMD SaaS     Tags:

Splunk .conf 2013 – User Conference Wrap-up

by Jonah Kowall  |  October 7, 2013  |  2 Comments

Prior to Gartner, I was part of several start-ups, of which a couple were acquired. As a result I have worked in very large environments. I’ve always had a focus on infrastructure and applications, and enjoyed both security and troubleshooting aspects. It was always my goal to learn as much as possible and diversify my [...]

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Category: Analytics Big Data IT Operations Logfile OLM SaaS Trade Show     Tags:

CA World 2013

by Jonah Kowall  |  April 25, 2013  |  3 Comments

I had the pleasure of attending CA World this week with a few of my colleagues. Colin Fletcher joined me, covering similar areas. Laurie Wurster also attended, she’s our go to person for market data and forecasting across the IT operations management market. I had meetings with many CA customers, partners, and CA staff members. [...]

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Category: APM DevOps ECA IT Operations Monitoring NPM SaaS Trade Show     Tags:

Low Cost and Free Monitoring

by Jonah Kowall  |  October 3, 2012  |  10 Comments

With some of the research I completed towards the end of last year, I take a pretty consistent set of requests on the evaluation and use of open source monitoring. If you are following some of the fun conversations on “monitoring sucks” you will notice that not only do most traditional monitoring systems fail to [...]

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Category: APM DevOps IT Operations Logfile Monitoring SaaS     Tags: