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Updated Research: Rating the larger IT Operations Management Vendors

by Jonah Kowall  |  January 20, 2014  |  1 Comment

Yearly Ronni Colville has been publishing a great note on the ratings and state of the broader ITOM market. As of late 2012 we introduced a sub-slice of her research focused on availability and performance specifically, which often consist of a large number of integrated or partially integrated tools. As many of you are aware we often see the buyers looking between suites, mini-suites, and specialist tools. We also see vendors moving from offering point solutions to bundles of tools and suites by either doing engineering work or acquiring and integrating offerings together. The broader note is found here (clients only):

ITOM Vendor Evolution Drives New Approaches to Vendor Selection and New Vendor Possibilities

16 January 2014

Aside from some great analysis it also includes a rating chart which indicates categories of IT Service and Support Management, IT Asset Management, IT Financial Management, Event Correlation / Business Service Management, Application Performance Monitoring, Network Fault Monitoring, Network Performance Monitoring, IT Service View CMDB, IT Service Dependency Mapping, App Release Automation, IT Process Automation, Server Provisioning and Configuration Management, Network Configuration and Change Management, Endpoint Management, Cloud Management Platform, Mainframe Management. The vendors include BMC, CA, HP, IBM, Microsoft, and VMware. The ratings are as follows:



In the drill down version of this document specific to availability and performance monitoring there is analysis of the trends and directions of the market (Client only).

Deploy a Multivendor Strategy for Availability and Performance Monitoring

We took a look at the following categories in the ratings Business Service Management (BSM), Event Correlation and Analysis (ECA), IT Operations Analytics (ITOA), Capacity Planning, OS Monitoring (Linux and Windows), Network Fault, Network Performance, Application Performance Monitoring (APM) across end user experience monitoring, transaction monitoring and mapping, and deep dive.  Additionally we look at availability and performance monitoring in depth for Databases, Storage, Virtualization, Public Cloud services. Finally we look at the ability to deliver products as a service (SaaS), and the integration of the portfolio.

Similar to the note above we rate on the same scale, but we also build trend lines into the research.



The vendors reviewed in this note include BMC, CA, HP, IBM, Microsoft, Oracle, Dell (Quest), VMware, Compuware, EMC, Ipswitch, ManageEngine, NetScout, Riverbed, SolarWinds, and Kaseya.

Happy new year, and keep reading and commenting.

Category: analytics  apm  bsm  eca  it-operations  monitoring  npm  saas  

Jonah Kowall
Research Vice President
3.5 years with Gartner
20 years IT industry

Jonah Kowall is a research Vice President in Gartner's IT Operations Research group. He focuses on application performance monitoring (APM), Unified Monitoring, Network Performance Monitoring and Diagnostics (NPMD), Infrastructure Performance Monitoring (IPM), IT Operations Analytics (ITOA), and general application and infrastructure availability and performance monitoring technologies. Read Full Bio

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