Jonah Kowall

A member of the Gartner Blog Network

Jonah Kowall
Research Vice President
3.5 years with Gartner
20 years IT industry

Jonah Kowall is a research Vice President in Gartner's IT Operations Research group. He focuses on application performance monitoring (APM), Unified Monitoring, Network Performance Monitoring and Diagnostics (NPMD), Infrastructure Performance Monitoring (IPM), IT Operations Analytics (ITOA), and general application and infrastructure availability and performance monitoring technologies. Read Full Bio

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Mobile APM, hold on!

by Jonah Kowall  |  March 14, 2013  |  8 Comments

Mobile APM is finally coming of age, current tooling allows for crash management, or synthetic transactions delivered via SaaS models. These are critical in determining application availability, but provide limited data when determining performance. Keynote Systems has made heavy investments moving from a traditional synthetic monitoring company to mobile making up over half of their revenue (as of Q4 2012), they are able to simulate mobile devices, and even test using real devices within their POPs. Compuware’s Gomez offering has technology emulating and using mobile browsers, along with many other vendors who have various synthetic testing capabilities.

IT Operations groups are still buying synthetic monitoring tools, but the market has remained flat for most vendors. This is due to the fact that there is a lack of detail mobile application operations teams need. Typically in most organization these mobile apps are offshoot projects which are often times managed by developers or an application support team within the business unit. In many organizations there is little to no formal operations or best practices around the mobile apps which are often developed by 3rd parties. The new breed of products must appeal to this new buyer, and ensure that developers are present to implement embedded mobile APM instrumentation.

True mobile APM technologies are embedded within native mobile applications, and instrument the code to provide not only mobile perspective, but many provide linkages into infrastructure and application delivery. In the past 2 weeks you have seen several announcements in this market moving it from a synthetic based market to really understanding mobile end user experience and usage details.

AppDynamics will be delivering (not available in general release today) a hybrid APM solution including on premise or SaaS delivery including mobile APM. This allows the solution to show a complete end to end picture from the device into the hosting infrastructure.

Crittercism was previously a crash detection tool, tracking crashes and app launches (look for more research covering them shortly). They are now monitoring the network from a mobile perspective and getting much deeper into the performance from a mobile perspective. Crittercism has a head start on this new market, since the SDK they use is embedded within thousands of native mobile applications today.

Finally yesterday we saw New Relic release their mobile APM offering, which similarly to AppDynamics links the mobile performance with infrastructure and application performance. New Relic is delivered via SaaS only, and has the largest APM as a service deployment footprint today, hence making it a natural path for customers who would like to add mobile capabilities.

Price points vary between the offerings, but normally are based on the number of active users (launching applications) in a given month. The price ranges quite a bit between solutions, and more analysis on the models will be performed in upcoming research in the Moible APM research I have planned for the coming months.

This will be a fun year, and a fun ride indeed, so hold on.

If you have questions feel free to reach out via email or @jkowall on twitter. Feel free to comment here

 

 

 

8 Comments »

Category: APM IT Operations Mobile     Tags:

8 responses so far ↓

  • 1 AppNeta lands $16M as networking and application monitoring heats up — Tech News and Analysis   March 18, 2013 at 7:47 pm

    [...] $50 million, AppDynamics moved more toward IT automation in a new product release last week, and it appears poised to add mobile-app support in the near [...]

  • 2 应用性能监测市场受资本追捧,AppNeta完成C轮融资    IT经理网|CTOCIO.com   March 19, 2013 at 4:34 am

    [...] 根据Gartner的分析,New Relic与AppDynamics的移动APM产品路线非常相似,那就是将APP应用端和传统的网络后台性能监测整合起来,提供面向移动的,端到端的性能监测服务,如今AppNeta也加入到了这场竞争中。    除非注明,本站文章均为原创或编译,转载请务必注明出处并保留原文链接: 文章来自IT经理网 相关文章: [...]

  • 3 Tyson   March 20, 2013 at 6:26 pm

    The AppDynamics and New Relic solutions are great if you’re building an iPhone app, but what about the other enterprise mobility projects that IT Operations teams care about, such as browser-based mobile apps or Citrix-delivered mobile apps? There’s more to just native app instrumentation when it comes to mobile monitoring.

  • 4 Jonah Kowall   March 21, 2013 at 2:34 pm

    iPhone and Android actually. Some of the tools also support Windows phone. Browser based apps are handled as part of current APM solutions either packets capture (as your company does) or most using script injection within an agent. Those handle enterprise apps quite well (such as Citrix) but the mobile technologies are still being tacked.

  • 5 PanosJee   March 23, 2013 at 8:23 am

    There are already new & established players in the market like BugSense. You should definitely check out what we do

    Disclaimer: I am a founder at BugSense

  • 6 Jonah Kowall   March 25, 2013 at 6:19 pm

    You should setup a briefing : http://www.gartner.com/it/about/vbriefings_faq.jsp

    Have not spoken with a customer of yours, or found the company doing research. The other way for analysts to learn about you is to brief us, so please do so, it doesn’t cost anything. Vendor clients who value the relationship subscribe to our services to receive feedback and insight.

  • 7 Anshul   October 30, 2014 at 6:56 am

    Seems to me that Enterprise application Operations now has curdled to APM only. is production support dead or the fact that tools are all over the place and its simple to evaluate Tools than a process in its entirety.

    how good is sythetic monitoring for a market like India where the bandwidth would suffer if every application was talking to bots. what about battery life of mobile devices supporting such threading.

    are Go-books dead?

  • 8 Jonah Kowall   November 6, 2014 at 1:29 pm

    Wouldn’t say that’s the case Anshul, but APM is an area of interest to move away from classical component monitoring only (which is still where most users live today). Synthetic monitoring is an element of availability monitoring, there are many deployment options, but yes there is a risk of over monitoring, hence we have specific advise here about the use of synthetics (Use Synthetic Monitoring to Measure Availability and Real-User Monitoring for Performance – http://www.gartner.com/document/2272416)

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