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Toolkit for APM and monitoring guidelines

by Jonah Kowall  |  June 8, 2011  |  4 Comments

I am in process of a couple new documents, one of which is an update for a very old RFP/RFI template we provided to readers. This request comes up on a lot of the calls I take, and should provide a good starting point for both customers own request forms to vendors as well as getting people to think about all of the possibilities that these complex Application Performance Monitoring (APM) tools are capable of.

The other note, which is close to being published is around how APM fits into the other monitoring technologies that are part of a typical IT Operations toolkit. Aspects are covered around what technologies and tools are to be used strategically and which are designed for tactical troubleshooting, as well as which tools are vital for mission critical and sensitive infrastructure components.

I am kicking off some additional research, which should keep me busy for the next 2-3 months. I will be going into aspects of open source monitoring, the future of APM EUE capture, as well as event management best practices and guidelines.

Look forward to seeing some of you next week at Gartner IT Infrastructure, Operations, and Management Summit (IOM). I will be posting from the show or shortly after the show on some of my personal highlights from the show. Please don’t hesitate to get in touch with me to meet during the conference.

Category: apm  eca  it-operations  

Jonah Kowall
Research Vice President
3.5 years with Gartner
20 years IT industry

Jonah Kowall is a research Vice President in Gartner's IT Operations Research group. He focuses on application performance monitoring (APM), Unified Monitoring, Network Performance Monitoring and Diagnostics (NPMD), Infrastructure Performance Monitoring (IPM), IT Operations Analytics (ITOA), and general application and infrastructure availability and performance monitoring technologies. Read Full Bio

Thoughts on Toolkit for APM and monitoring guidelines

  1. Peter Job says:

    Hi Jonah,
    Real-Status has just launched HyperGlance which is a revolutionary way of visualising your IT infrastructure.HyperGlance allows you to correlate and see in context all of the different silos of IT information. It allows you to see large scale and complex physical and virtual environments in 3D.
    This is of increasing importance with trying to manage hybrid clouds and vm sprawl.
    We have just been selected as one of the worlds most exciting Cloud Computing technology companies at GigaOM structure in San Francisco this month. You can also check out a video of HyperGlance at
    Peter Job

    • Jonah Kowall says:

      Sounds interesting, you can always brief us regardless of if you are a client or not. In the 60 minute briefing you will tell us about the company, product, and customers. We prefer to have a presentation accompanying it as well. We will not provide as much feedback or assistance with the product, messaging, or vision…. This is what clients pay for.

      Please fill out the form here :
      Here is the briefing FAQ :

      In your case it seems you are between a few spaces. I want to know if you are doing the dependency mapping angle or something else? Please email me back jonah.kowall….

  2. Kobi Korsah says:

    Smart and refreshing approach. One key consideration often left out of application performance management projects is the fact that whilst applications are a critical focal point their behavior is wholly reliant upon that of infrastructural components and networks. In much the same way as the customer experience and application performance are inextricably linked so too are applications and the underlying infrastructure and networks. Application-aware network performance management is vital as it effectively links application performance insight, and deep infrastructure and network performance intelligence. It is also important to always think in terms of assuring the quality of complete business services. See more here:

    • Jonah Kowall says:

      Thanks for the comments Kobi, I agree with you, but normally we apply deep dive technologies to each component in the infrastructure once the problem has been isolated. This includes digging into the network itself, other infrastructure components (database, app server, message queue, caching components, etc). While the higher level APM tools are excellent at providing problem isolation and root cause, deep dive is still needed by subject matter experts to pinpoint the exact problem.

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