Jonah Kowall

A member of the Gartner Blog Network

Archives for April, 2011

Getting value from unstructured data in Operations

by Jonah Kowall  |  April 19, 2011  |  1 Comment

Much of the unstructured data we collect from our infrastructure components has limited value.  It’s often used to understand threats against our organizations in common SIEM type tools.  Yet another set of technologies have evolved in the business intelligence space, as well as the web analytics space to make sense of this type of data.  These tools […]

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Category: ECA IT Operations Logfile OLM     Tags:

Gamification of the Operations Center

by Jonah Kowall  |  April 7, 2011  |  4 Comments

There has been a lot of buzz around gamification and application of game mechanics inside IT for quite a while.  There are many applications for this theory (see “Gamification Primer: Life Becomes a Game”), most of what I am seeing has circulated around ERP and CRM systems.  I believe there is a great opportunity to […]


Category: ECA IT Operations     Tags:

Welcome to my blog

by Jonah Kowall  |  April 1, 2011  |  Submit a Comment

To those of you who were previous readers of my personal blog, welcome to my new home.  I have recently started a new position writing and advising clients on IT Operations issues and concerns.  I’m very excited for the opportunity, I’m somewhat of an experiment being a new analyst that has started blogging so soon after […]

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Category: APM BSM     Tags: