If you follow the topic of Diversity & Inclusion (D&I), you have so many news articles to read these days, particularly revolving around tech companies. These articles have few common themes:
- There is still a lot of work to be done to track and publish diversity metrics, with diversity numbers not usually looking good.
- Managers are largely unaware of workplace bias and not properly trained to address it.
- An employee’s lawsuit (or even a blog) on discriminatory practices can nowadays be a blow to any company’s reputation.
All these are important issues, but they cannot adequately explain why and how organizations should embark on the long, tedious and profound D&I journey. This journey cannot be just about “compliance” or “awareness”, but rather needs to be woven into the DNA of the business.
Gartner has been consistently highlighting to business leaders the positive effect diversity can bring towards better decision making, appreciation of customer needs and innovation, all these magnified when an organization achieves a culture of inclusion. The end result is better business performance.
And the how? In our most recent research with my colleague Melanie Lougee “HCM Technology Is Paramount for Successful Diversity and Inclusion Interventions” (Gartner client access required), we focus on the required top-down, CEO-sponsored interventions across all stages of people-related decisions.
The point is to establish data-driven decision making on a daily basis for hiring, promotion, development, rewards and teamwork. While bias awareness is important, so is structured input, proper decision support and continuous measurement of the outcomes.
HCM technologies can support every step of the way, and their value is optimized if they are seen holistically. Our research offers precise and pragmatic recommendations on how to put policy into actions and align technology support.
While organizations will be embarking on D&I interventions to realize business benefits, the D&I definition itself will be expanding, to include age, disability and cognition. Those business leaders who embrace D&I as a continuous journey, rather than a piecemeal effort, will reap the fullest business benefits – including a positive next news headline.
Do you agree? Where are you in your own D&I journey?
Read Complimentary Relevant Research
Predicts 2017: Artificial Intelligence
Artificial intelligence is changing the way in which organizations innovate and communicate their processes, products and services. Practical...
View Relevant Webinars
Align Marketing & Customer Experience to Build Loyal Advocates
EDT: 10:00 a.m. & 1:00 p.m. | PDT: 7:00 a.m. & 10:00 a.m. | GMT: 14:00 & 17:00 Great customer experience design demands data-driven...
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.