Jim Sinur

Recently it dawned on me that processes seem to traverse cultures in ways that language can’t. We would all pretty much agree that art and music appeal to the human in us all and tends to communicate at a level that linguistics doesn’t. There is a parallel between processes and art and/or music.

The Thesis:

It appears that process does appeal to people in a way that is similar to art in that processes can be visualized. For structured processes the process model can created a shared visualization ahead of time to help communicate the reach of the process. For the unstructured processes, where the route dynamically generated/ chosen can be dropped into a model representation as a visual audit trail. In addition the dashboards that are common in BPM, also hammers home the parallels the artistic world as well.

Music strikes an emotional chord, but surprisingly so does process. While processes do not make noise, in general, they do emote certain emotions. The idea of well being and accomplishment is laced throughout processes experience. There is a shared control and understanding that permeates most processes and this does help the emotional aspect of work. Some have even said they love their work now that processes have made their lives easier.

Proof Points:

I have heard from several BPM providers that they have had success in using process to do better business across cultures. This has been particularly true in working with China from Europe. Several supply chains have been successful in working commerce deals and helping organizations deal with trade legalities. Process helps international commerce because it’s helps cross cultures like art and music.

Net; Net:

Multi-national organizations can really benefit from BPM because process can cross cultures in subtle and acceptable ways.

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Category: Applications BPM Business Process Improvement Business Rules Challenges Cloud EA ERP Green Innovation IT Governance Social Strategic Planning Success Technology Virtualization Visibility     Tags: BPM, business, Business Process Improvement, Decision Management, Process Improvement, Process Management, Social, symposium

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