Jim Sinur

A member of the Gartner Blog Network

Jim Sinur
Research VP
2 years at Gartner
42 years IT industry

Jim Sinur is a vice president in Gartner Research after a short stint with a BPM vendor. Prior to that, Mr. Sinur was with Gartner 15 years and helped establish the BPI/BPM areas at Gartner and is considered a thought leader. His research and areas… Read Full Bio

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Process Intelligence is About Operational Action

by Jim Sinur  |  July 28, 2010  |  3 Comments

What I like about process intelligence(PI) is that it is not there to just analyze what happened in the past. It also helps with the here and now so that process owners can use the dynamism of processes to adjust to conditions right now. In addition, PI can test out the impact of alternative responses.to keep tempo with the moving music of business.

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PI in the Now:

Because PI is in the know, it can adjust to changing conditions and allow organizations to take advantage of emerging activity and patterns..If teamed up with complex events processing, PI can proactively search for opportunities for optimization instead of just being reactive in nature. This will help in chasing stretch goals while balancing scarce resources.   

PI for the Future:

Not only can PI help organizations react and react fast, PI can also be teamed up with analytics to project alternative futures. Teamed with predictive analytics and/or in line simulation leveraging data and events, PI can point processes managers to potential successful actions that will help processes intercept future expectations.

Keeping operations on task and on time will require a PI driven processes. A number of BPM vendors get this and clients are starting down this path and some have results today because of PI & BPM being used together.

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3 Comments »

Category: BPM Business Process Improvement Optimization Simulation     Tags: , ,

3 responses so far ↓

  • 1 Tweets that mention Process Intelligence is About Operational Action -- Topsy.com   July 28, 2010 at 5:46 pm

    [...] This post was mentioned on Twitter by Steve Fanning, Theo. Theo said: Process Intelligence is About Operational Action http://bit.ly/bkeelc #bpm #gartner [...]

  • 2 The Triple Threat of Process Intelligence   August 5, 2010 at 12:00 pm

    [...] Jim Sinur is a vice president in Gartner Research after a short stint with a BPM vendor. Prior to that, Mr. Sinur was with Gartner 15 years and helped establish the BPI/BPM areas at Gartner and is considered a thought leader. His research and areas… Read Full Bio Coverage Areas: ← Process Intelligence is About Operational Action [...]

  • 3 Max J. Pucher - Chief Architect ISIS Papyrus   August 7, 2010 at 6:28 am

    Jim, How do you envision that process intelligence is being gathered? Process Mining? Can it be done by any BPM system? I feel you would need to define that.

    The ISIS Papyrus Platform has an AI Agent that performs real-time pattern matching on the process state space and recommends actions, goals and rules to be applied to a process. As it monitors and learns from user interactions we call it the User-Trained Agent. It took us over three years to develop the technology before it came out in 2007. I am really intrigued how you define Process Intelligence and how you envision that ‘INTELLIGENCE’ is added to the process by it. A typcial BPMS is lightyears away from being real-time enabled, but I am sure serveral vendors will pcik up on your buzzword and add it to their glossies, without a line of change to their product!

    Anyway, thanks for finally listening to what we have been saying for such a long time.