Jim Sinur

A member of the Gartner Blog Network

Jim Sinur
Research VP
2 years at Gartner
42 years IT industry

Jim Sinur is a vice president in Gartner Research after a short stint with a BPM vendor. Prior to that, Mr. Sinur was with Gartner 15 years and helped establish the BPI/BPM areas at Gartner and is considered a thought leader. His research and areas… Read Full Bio

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BPM is not Always Logical: Emotions Have to be Considered

by Jim Sinur  |  September 8, 2009  |  1 Comment

 

Two hero’s of mine have combined some really important thoughts about how emotional BPM can become and we need to consider how people really feel during our BPM efforts. Daryl Plummer, gifted artist and thinker, has provided a cool cartoon to illustrate the problem(see below). Elise Olding, one of the most practical and experienced BPM Gurus in the business, has written a “must read” research note entitled “Don’t Let Emotions Blow Up Your BPM Effort: A Guide to Making Objective Decisions” See http://my.gartner.com/portal/server.pt?open=512&objID=256&mode=2&PageID=2350940&resId=1166414&ref=QuickSearchG-Men BPM Twins 2 Don't get Emotional

The people connection to BPM projects and outcomes is strong, but so are the benefits of BPM as illustrated by our recent awards and the ever flowing stream of case studies. We must find a way to balance these strong forces.

1 Comment »

Category: BPM Business Process Improvement     Tags:

1 response so far ↓

  • 1 Dave   September 8, 2009 at 6:05 pm

    I think a lot of the future of BPM really exists in bringing in better collaboration on a “getting things done” level in business processes. For every activity step in a process, there is a lot of behind the scenes research, discussion, and tasking that exists in collaborative relationships between individuals across disciplines and roles. These individuals, while not tasked directly as part of the process flow, are the x-factor in getting things done quickly and efficiently.