Jim Sinur

I’m lucky enough to talk to a number of organizations and there seems to be a trend towards expansive use of business process management. A number of BPM vendors are knocking the cover off the ball when it comes to revenue growth even in the worst of times. Is this a temporary effect because everyone [...]

[Read more →]

I would say that most folks buy BPM to save money and/or time. This is the initial justification. Those that are more enlightened, leverage processes for better business goals such as simulating resource alternatives, managing the customer experience and supporting a strong set of value chains. There are also those that want to use process [...]

[Read more →]

I am receiving more calls from organizations that are concerned about how quick things change in the world and how quickly organizations are forced to respond quickly. Some of them describe the environments they are in as “punching in the dark”. You can’t see where to land your best business punch. In light of environmental [...]

[Read more →]

Have you ever noticed how exciting and flourishing organizations hardly ever last long in light of history? It’s rare that organizations grow big and endure with a positive following of constituents. It’s really hard to fight keeping a good culture that clients and employees enjoy while growing large and successful. I would maintain that it’s [...]

[Read more →]

 
A guest post from Elise Olding
In our world of magic bullets and instant results have we short changed the process and value of truly breakthrough design of new processes?  From my view, it seems that we have overlooked some other techniques in favor of rushing to get yellow sticky notes on a sheet of paper [...]

[Read more →]

We all know, of course, that TNT and dynamite are different chemically, so the headline is metaphorical. I am attempting to draw your attention to the power of two techniques used together to deliver the benefits of BPM as quickly as possible. In today’s economic reality, there is not a tolerance for long process efforts [...]

[Read more →]

There is an old joke that goes something like this. “What is the difference between a methodologist and a terrorist?” Wait …………… “ You can negotiate with a terrorist”. While this sounds trite, there is some truth to this when it comes to BPM methodologies. I suspect this will set off a flurry of discussion. [...]

[Read more →]

You have heard me describe broken processes in the past. See:
http://blogs.gartner.com/jim_sinur/2008/09/19/broken-promises-and-broken-processes-speak-your-onions/
http://blogs.gartner.com/jim_sinur/2009/05/06/everybody-is-the-victim-of-a-poor-process/
Now I have discovered another one. I wonder, if process designers ever put themselves in the shoes of the customer? This one I will call “take my money, please”. I visited the outlet of one major wireless company to whom I am subscribed with at [...]

[Read more →]

There is always a balance between delivering timely benefits without sub-optimizing an end to end process. I have seen several organizations improve functional sub-processes at the expense of the overall organizational goals. I do not believe that organizations do this on purpose, but they can fall into it by accident. Let’s look at the upside [...]

[Read more →]

The deadline for submitting for the Gartner BPM Awards is around the corner on July 15th. We are looking for the very best BPM efforts to date to crown with our BPM Excellence Awards.The difficulty will be selecting the winners amongst those that will be compelling. We are pumped about the opportunity to see what [...]

[Read more →]