http://blogs.gartner.com/jim_sinur/2009/06/18/are-you-walking-the-resource-optimization-tightrope-try-skills-sensitive-processes/ A member of the Gartner Blog Network Tue, 07 Feb 2012 18:21:18 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://blogs.gartner.com/jim_sinur/2009/06/18/are-you-walking-the-resource-optimization-tightrope-try-skills-sensitive-processes/comment-page-1/#comment-1563 Robert Shapiro Sat, 20 Jun 2009 16:29:28 +0000 http://blogs.gartner.com/jim_sinur/2009/06/18/are-you-walking-the-resource-optimization-tightrope-try-skills-sensitive-processes/#comment-1563 Jim is onto a topic that I have talked about for years, trying to get BPM suite providers to recognize the importance of Work Force Management and link the BPM enactment and optimization technology with work force scheduling. Simulation and neural net based scheduling is already used extensively in this manner for optimizating back office banking operations such as check-clearing and wholesale lockbox at the major US banks. See my paper in the 2008 BPM and Workflow Handbook entitled "Integration of Workforce Management with a Business Process Management Suite". Also relevant is Auto Optimization where business KPIs drive an optimizer to change resource allocations until the business goals are satisfied. See my paper in the 2009 BPM & Workflow Hanbook entitled "The Auto Optimizer". Another part of this story has to do with using complex event processing and trained data mining rules to detect staffing problems and trigger corrective action in real time. A prototype exists, based on Microsoft Data Mining technology and monitoring the log event stream from a running BPM engine. Jim is onto a topic that I have talked about for years, trying to get BPM suite providers to recognize the importance of Work Force Management and link the BPM enactment and optimization technology with work force scheduling. Simulation and neural net based scheduling is already used extensively in this manner for optimizating back office banking operations such as check-clearing and wholesale lockbox at the major US banks. See my paper in the 2008 BPM and Workflow Handbook entitled “Integration of Workforce Management with a Business Process Management Suite”. Also relevant is Auto Optimization where business KPIs drive an optimizer to change resource allocations until the business goals are satisfied. See my paper in the 2009 BPM & Workflow Hanbook entitled “The Auto Optimizer”. Another part of this story has to do with using complex event processing and trained data mining rules to detect staffing problems and trigger corrective action in real time.
A prototype exists, based on Microsoft Data Mining technology and monitoring the log event stream from a running BPM engine.

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