Comments on: What is the Greatest Hurdle Facing BPM?

By: Cases Managed The World Over « BPM Focus

Cases Managed The World Over « BPM Focus — Sun, 21 Jun 2009 17:38:29 +0000

[...] Jim Sinur of Gartner talks of “… Agile processes that are tapped into emerging events and contexts driven by organizational and community goals … the need for creating and managing unstructured processes. This kind of environment requires organizations and vendors to master goal driven processes.” In another post he said “Today most processes are Flow directed, but the future will likely require goal direction for at least a portion of the process. This is what we call unstructured processes that are composed of process snippets that are flow directed and portions that are completely dynamic. A combo looks to be the way forward.” See here, here and here. [...]

By: Bernard Debauche

Bernard Debauche — Fri, 08 May 2009 00:33:21 +0000

To me, the hardest things to achieve are enabling people and determining the scope of impact. Many BPM projects are limited in scope, and few end-to-end value stream processes are really BPM’d. Scope can be value chain-wide only when the whole enterprise becomes process oriented and has put in place process owners taking ownership of the “promise to customers.” Some companies have assigned such transversal process owners who manage the performance of end-to-end value chains, but to me, this is a prerequisite in order for BPM to extend its reach into the enterprise.

Enabling people is also an organizational issue—not only a technology/Web 2.0 adoption issue. People are naturally enabled in a process-driven enterprise! Because then, the process gives sense and context to action, and enables the right decision making. BPM is an event-processing pattern, which gives behavioral predictability, but to achieve this, one has to know, permanently, the exact business situation he or she is in. Therefore, complex event processing is required to assess “the state of my business right now,” providing, in order to take the appropriate action, an accurate representation of the current state. As we see, all three are related.

Bernard Debauche
VP EMEA Marketing
Axway

By: Mark Ragel

Mark Ragel — Fri, 01 May 2009 21:04:20 +0000

I think a major hurdle (if not the ‘greatest’) is intellectual exhaustion from managing value delivery in a business landscape engaged in ongoing step function transitions (technology and management paradigm) and apprehending the reality of ‘continuous improvement’.

By: Theo Priestley

Theo Priestley — Fri, 01 May 2009 14:54:00 +0000

I think the greatest hurdle facing BPM is the internal wrangling which erodes the practice from the inside. Ask 100 people what BPM means and you get 100 different answers. BPM needs to sort its own ship out before sorting out a clients. Unless there’s a unified message to show and tell then clients will continue to get mixed messages from vendors and professionals alike.

By: BPM | What's the future of BPM asks Gartner's Jim Sinur | VOSibilities

BPM | What's the future of BPM asks Gartner's Jim Sinur | VOSibilities — Thu, 30 Apr 2009 19:18:39 +0000

[...] a very interesting post on his Gartner blog, Jim Sinur asks, “What is the greatest hurdle facing BPM?” He then describes three “top choices” on which (unsurprisingly) we have an [...]

By: Jacob Ukelson

Jacob Ukelson — Thu, 30 Apr 2009 13:29:10 +0000

Jim,
I vote for enabling people and their ad-hoc, unstructured processes as the main hurdle for BPM. Most business processes are of that type, and if BPM could handle real ad-hoc, unstructured people processes – then I would claim that scope issue would be solved too.
Another related hurdle is process discovery, the understanding of what processes already exist, and how they work. Currently process discovery (and its flip side, modeling) it is too expensive, too difficult and too rigid.

By: Neeli Basanth

Neeli Basanth — Thu, 30 Apr 2009 08:33:46 +0000

Jim,
Your point on people enablement is very apt. Just the fact that all steps in a process can not be automated conveys that human particpation is a must. This requires more human centric options as you have mentioned. I had a post regarding this on my blog at http://pragmatic2dot0.wordpress.com/2009/04/23/process-patterns-in-adopting-case-based-solutions/

I would like to add another, change management and improvement cycles for BPM